Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Joseph Viviano

Billings,MT

Summary

Evaluates aircraft and verifies technical compliance of aircraft maintenance professionals to maintain adherence to NAVOSH standards. Successful at watching processes, reviewing documents and surveilling operations to accurately assess safety and reliability. Knowledgeable about federal standards governing passenger, experimental and cargo aircraft. Dedicated Mechanical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Agent

AT&T
06.2025 - Current
  • Developed and maintained strong customer relationships to drive sales growth.
  • Conducted market research to identify new business opportunities and enhance competitive positioning.
  • Collaborated with the marketing team to create targeted promotional campaigns, increasing brand awareness.
  • Implemented strategic sales plans that improved overall revenue and market penetration.
  • Negotiated contracts with clients, ensuring favorable terms while maintaining customer satisfaction.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Conductor

Montana Rail Link Inc.
07.2022 - Current
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Cut, switched and supervised loading and unloading of railcars.
  • Performed air brake and electrical connection coupling.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Inspected train in motion and stationary to determine proper functionality.
  • Communicated through various methods to conduct train movement.
  • Performed daily inspections on switches.
  • Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.

Apprentice

Empire Heating & Cooling
02.2025 - 05.2025
  • Operated machinery to ensure efficient production processes and maintain quality standards.
  • Monitored inventory levels, facilitating timely reorders to prevent production delays.
  • Collaborated with team members to improve workflow efficiency and reduce downtime.
  • Conducted routine maintenance checks, ensuring operational readiness of equipment.
  • Implemented safety measures, resulting in a safer working environment for all staff.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.

Aviation Maintenance Inspector

United States Marine Corps
08.2021 - 06.2022
  • Completed thorough inspections of aircraft, systems and equipment to check for notable defects and maintenance issues.
  • Analyzed training programs and conducted oral and written examinations to assess competency of persons operating, installing and repairing aircraft equipment.
  • Recommended replacement, repair or modification of aircraft equipment.
  • Prepared and maintained detailed inspection, investigation and certification records and reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Aviation Mechanic

United States Marine Corps
06.2017 - 06.2022
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Recorded maintenance actions in aircraft logbooks.
  • Performed aircraft corrosion control procedures.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Performed cost analysis for shop components and labor hours through NALCOMIS.

Education

High School Diploma -

Billings Sr High School
Billings, MT
05.2017

Skills

  • Maintenance Management
  • Investigation coordination
  • Self-Motivated
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Organization and Time Management
  • Maintenance and Repair
  • Data Entry
  • Decision Making
  • Customer assistance
  • Sales training
  • Technical support
  • Client relations
  • Sales presentations
  • Networking
  • Persuasion techniques
  • Adaptability to change
  • Objection handling
  • Sales strategies
  • Making offers
  • Key relationship management
  • Sales software proficiency
  • Brand awareness
  • Industry expertise
  • Upselling strategies
  • Sales strategy development
  • Program promotion
  • Business development
  • Sales pipeline management
  • Territory management
  • Closing deals
  • Leads generation
  • Offering sales support
  • Closing sales
  • Sales follow-up
  • Customer service
  • Customer relations
  • Customer relationship building
  • Customer needs assessment
  • Sales closing
  • Relationship selling
  • Negotiation tactics
  • Sales consultation
  • Sales development
  • Retention strategies
  • Cellphone marketing
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Dependable and responsible
  • Excellent communication
  • Team leadership
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Project management
  • Performance management
  • Sales techniques
  • Workforce management

Accomplishments

    Conducted a total of 15000 hours of aviation maintenance in 5 years.

    Certified QA Collateral Duty Inspector

    Yellow Belt in Lean Six Sigma

    Conducted Critical Maintenance/ Inspections on a magnitude of flight critical components.

Certification

  • Certified Aviation Mechanic/ Inspector, United States Marine Corps - 2017-2022

Timeline

Sales Agent

AT&T
06.2025 - Current

Apprentice

Empire Heating & Cooling
02.2025 - 05.2025

Conductor

Montana Rail Link Inc.
07.2022 - Current

Aviation Maintenance Inspector

United States Marine Corps
08.2021 - 06.2022

Aviation Mechanic

United States Marine Corps
06.2017 - 06.2022

High School Diploma -

Billings Sr High School

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Joseph Viviano