Andrea Reyes

As an Administrative Assistant at SWZ Insurance, I provide administrative support to the insurance team by answering incoming calls, assisting clients, and responding to policy inquiries. I prepare and send Certificates of Insurance, process policy updates by adding and deleting drivers on auto insurance policies, and report auto, property, cargo, physical damage, and workers’ compensation claims to insurance carriers. I also maintain organized records of claims, correspondence, and policy changes to ensure efficient office operations, while collaborating with agents, underwriters, and adjusters to deliver prompt and accurate client service.

As an Administrative Assistant at Alacrity Solutions, I provide critical support to the claims department by managing incoming calls from insured clients regarding the status of their claims. I take First Notice of Loss (FNOL) calls, assist in generating letters to insured parties when adjusters require additional information, provide timely updates on claim progress, and direct calls to the appropriate adjusters. I maintained organized records of correspondence and claim-related documentation, ensuring efficient communication and seamless workflow within the claims team.

Collected and processed urine specimens for drug screening, with strict adherence to HIPAA and DOT regulations. Ensured proper labeling and secure transportation of specimens to testing laboratories. Interacted professionally with patients to ensure comfort and compliance during collection. Assisted with the preparation of specimens for transport to external laboratories for analysis. Maintained accurate records of specimen collection and processing activities. Stored specimens in an environmentally controlled facility to prevent spoilage or contamination. Reviewed test results for accuracy, reporting discrepancies to appropriate staff members.

As a CAT Property Adjuster, I assess and manage property claims resulting from catastrophic events, including storms, fires, and other large-scale incidents. I conduct detailed inspections, document damages, and evaluate loss to determine coverage and claim settlement amounts. I communicate effectively with policyholders, contractors, and internal teams to provide updates, gather information, and facilitate timely claim resolution. I ensure all claims are processed accurately, in compliance with company policies and regulatory requirements, while prioritizing efficiency and client satisfaction in high-pressure, time-sensitive environments.