Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Rice

Rock Hill,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Market Manager

Janie And Jack
Charlotte, NC
03.2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed team scheduling
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

General Manager

Janie and Jack
Charlotte, NC
09.2021 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • District Trainer - Trained and supported store teams during the district-wide rollout of a new POS system, leading to improved transaction efficiency and user adoption.

Assistant Store Manager

Janie and Jack
Charlotte , NC
01.2021 - 09.2021
  • Trained new employees on store policies, procedures and customer service standards.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Sales Lead Keyholder

Janie and Jack
Charlotte , NC
03.2020 - 01.2021
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Provided customer service to ensure satisfaction with purchases.
  • Enforced loss prevention policies to minimize theft or fraud incidents within the store.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.

Certified Nursing Assistant

Cabell Health Care Center
Culloden, WV
11.2016 - 04.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Spring Valley High School
Huntington, WV
05.2013

Skills

  • P&L Management
  • Driving Results
  • Multitasking
  • Customer Relationship Management
  • Retail Sales
  • Visual Merchandising
  • District Trainer
  • Team Management
  • Interviewing
  • Recruiting
  • Sales Management
  • Store Management Experience

Certification

  • CPR Certification
  • CNA

Timeline

Retail Market Manager

Janie And Jack
03.2023 - Current

General Manager

Janie and Jack
09.2021 - Current

Assistant Store Manager

Janie and Jack
01.2021 - 09.2021

Sales Lead Keyholder

Janie and Jack
03.2020 - 01.2021

Certified Nursing Assistant

Cabell Health Care Center
11.2016 - 04.2018

High School Diploma -

Spring Valley High School

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