Professional Summary
Overview
Work History
Skills
Timeline
DIAMOND CIRCLE AWARD WINNER

Karen Hancock

First Horizon Bank
JEFFERSONCITY,TN
34
years of professional experience

Results-driven Retail Market Manager with expertise in pricing strategy and performance analysis. Proven ability to enhance sales operations and strengthen client relations, ensuring optimal market positioning and profitability.

Work History

Retail Market Manager

2 Years 1 Month
First Horizon Bank | 07.2024 - Current

Banking Center Manager

24 Years 11 Months
First Horizon Bank | 08.1998 - 07.2023

Relationship Banker

5 Years 7 Months
First Horizon Bank | 02.1993 - 09.1998
  • Cultivated strong client relationships through personalized financial solutions and product recommendations.
  • Facilitated account openings, loan applications, and service inquiries to enhance customer experience.
  • Educated clients on banking products, services, and digital tools to improve financial literacy.
  • Collaborated with team members to streamline processes and improve service delivery efficiency.
  • 41 Years of experience with First Horizon
  • Served as an ambassador through all mergers/aquistions that First Horizon/First Tennessee

Skills

Pricing strategy
Market research
Performance analysis
Sales operations
Client relations
Strategic planning
Schedule coordination
Cold calling
Time management

Timeline

Retail Market Manager

First Horizon Bank
07.2024 - CurrentRead More

Banking Center Manager

First Horizon Bank
08.1998 - 07.2023Read More

Relationship Banker

First Horizon Bank
02.1993 - 09.1998Read More

DIAMOND CIRCLE AWARD WINNER

FIRST HORIZON BANK - 16+ YEAR AWARD WINNER 

ELITE AWARD WINNER

WEALTH SALES AWARD WINNER 

Karen Hancock