Andrea Richardson
Monroeville,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Case Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Recovery Support Specialist
Sojourner House
08.2022 - Current
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
Operations Supervisor
Sojourner House
08.2022 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Consumer Support Specialist
CVS Caremark
03.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing and resolving consumer inquiries and concerns.
- Streamlined support processes for increased efficiency in handling customer requests and complaints.
- Boosted customer retention rates with empathetic communication and effective problem-solving skills.
- Collaborated with cross-functional teams to ensure timely resolution of consumer issues, improving overall service quality.
- Managed high-volume inbound calls, maintaining professionalism and composure under pressure for exceptional customer support.
- Maintained detailed records of consumer interactions, ensuring accurate documentation for future reference and analysis.
- Participated in ongoing training opportunities to stay current on industry trends and best practices for consumer support.
- Provided personalized assistance to consumers, tailoring solutions based on individual needs and preferences.
Operations Manager
Anne Arundel County Health Department/ WIC Program
06.2017 - 12.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Health Care Management
Ashford University
Clinton, IO09.2024
Associate of Arts - Communications
University of Pittsburgh
Pittsburgh, PA12.1980
Skills
- Family Support
- Ethical Decision-Making
- Client Relationship Building
- CPR/AED
- Records Review
Timeline
Recovery Support Specialist
Sojourner House
08.2022 - Current
Operations Supervisor
Sojourner House
08.2022 - Current
Consumer Support Specialist
CVS Caremark
03.2020 - 04.2022
Operations Manager
Anne Arundel County Health Department/ WIC Program
06.2017 - 12.2019
Health Care Management
Ashford University
Associate of Arts - Communications
University of Pittsburgh
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