Andrea Richardson
San Bernardino,CA
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manger
KOHL'S DEPARTMENT STORES INC
02.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Production Control Supervisor
KOHL'S DEPARTMENT STORES INC
12.2017 - 02.2020
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Managed daily production activities, ensuring timely completion of tasks and meeting customer deadlines.
- Participated in weekly management meetings to discuss updates on projects status while sharing feedback from team members regarding any challenges faced during their tasks execution.
- Interacted with peers, upper management and other stakeholders effectively using active listening and well-developed communication skills.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency and overall effectiveness.
Operations Supervisor|
KOHL'S DEPARTMENT STORES INC
06.2014 - 12.2017
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Department Lead
KOHL'S DEPARTMENT STORES INC
01.2012 - 05.2014
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Education
Bachelor of Arts - LIBERAL ARTS AND SCIENCES
California State University San Bernardino
San Bernardino, CA06-2004
Associate of Arts - LIBERAL ARTS AND SCIENCES
San Bernardino Valley College
San Bernardino, CA06-2002
Skills
- Operations management
- Team leadership
- Customer service
- Planning and implementation
- Inventory management
- Performance management
- Retail operations management
- Supply chain distribution
Timeline
Operations Manger
KOHL'S DEPARTMENT STORES INC
02.2020 - Current
Production Control Supervisor
KOHL'S DEPARTMENT STORES INC
12.2017 - 02.2020
Operations Supervisor|
KOHL'S DEPARTMENT STORES INC
06.2014 - 12.2017
Department Lead
KOHL'S DEPARTMENT STORES INC
01.2012 - 05.2014
Bachelor of Arts - LIBERAL ARTS AND SCIENCES
California State University San Bernardino
Associate of Arts - LIBERAL ARTS AND SCIENCES
San Bernardino Valley College