Carl Walker
Jefferson,TX
Summary
Accomplished Operations Manager with a proven track record at Cardinal Logistics Management Corporation, enhancing operational efficiency and employee productivity year over year. Seasoned expert in supply chain management and team leadership, I excel in strategic planning and fostering client relationships, driving significant improvements in performance and profitability.
Overview
9
9
years of professional experience
Work History
Operations Manger
Cardinal Logistics Management Corporation
01.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Supervisor
Cardinal Logistics Management Corporation
05.2015 - 01.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Tracked company equipment, tools and technology to manage inventory.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Education
Associate of Science - Criminal Justice
Everest College - Colorado Springs
Colorado Springs, CO10.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- MS Office
- Maintaining Compliance
- Interpersonal Communication
- Client Relationships
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Performance Management
- Project Leadership
- Continuous improvements
- Logistics Management
- Invoice Processing
- Cost Reduction
- Logistics Oversight
- Cross-Functional Collaboration
- Budget Development and Management
- Supply chain distribution
- P&L Management
- Contract Management
- Supply Chain Management
- Expense Reports
- Financial Management
- Supply chain logistics
Timeline
Operations Manger
Cardinal Logistics Management Corporation
01.2019 - Current
Operations Supervisor
Cardinal Logistics Management Corporation
05.2015 - 01.2018
Associate of Science - Criminal Justice
Everest College - Colorado Springs
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