Experienced customer service representative with a big heart and extensive knowledge of computers. De-escalation experienced.
Provided customers with guidance for a local power/gas company. Provided assistance with bills, start/stop/transfer of services, and information regarding the supplier.
Took calls regarding a popular credit card company. Would assist customers with their bills, payments, and help to understand the benefits of each card available.
Taking calls and emails, I would help customers request ice refills, make requests for cooler fixes, and help plan events that required ice.