Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Riddle

Peoria,IL

Summary

Experienced customer service representative with a big heart and extensive knowledge of computers. De-escalation experienced.

Overview

5
5
years of professional experience

Work History

Consultant

Strategic Staffing Solutions
04.2024 - 02.2025

Provided customers with guidance for a local power/gas company. Provided assistance with bills, start/stop/transfer of services, and information regarding the supplier.

Customer Service Representative

HGS - Hinduja Global Solutions
10.2023 - 02.2024

Took calls regarding a popular credit card company. Would assist customers with their bills, payments, and help to understand the benefits of each card available.

Customer Service Representative

Home City Ice
07.2022 - 10.2023

Taking calls and emails, I would help customers request ice refills, make requests for cooler fixes, and help plan events that required ice.

Cashier

The Home Depot
05.2021 - 07.2022
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Dollar General
06.2020 - 05.2021
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

El Paso Gridley High School
01-2017

Skills

  • Team collaboration
  • Complaint resolution
  • Account updating
  • Email management
  • Payment processing
  • Office equipment proficiency
  • Computer proficiency
  • Information security
  • Building rapport
  • Customer consulting
  • Problem resolution
  • Customer service
  • Call center procedures

Timeline

Consultant

Strategic Staffing Solutions
04.2024 - 02.2025

Customer Service Representative

HGS - Hinduja Global Solutions
10.2023 - 02.2024

Customer Service Representative

Home City Ice
07.2022 - 10.2023

Cashier

The Home Depot
05.2021 - 07.2022

Cashier

Dollar General
06.2020 - 05.2021

El Paso Gridley High School
Andrea Riddle