Andrea Rivas
Glen Burnie,MD
Summary
Friendly Bartender with exceptional social skills and a great team leader. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Bartender
Sidelines Sports Bar and Grille
105 Chesapeake Center Court, Glen Burnie MD 21061
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Shannon’s Pub & Grille
4401 Annapolis Road, Halethorpe MD 21227
09.2016 - 10.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bar Manager
Chappie’s Diner Bar & Grille
3648 Washington Blvd., Halethorpe, MD 21227
06.2015 - 08.2016
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
Saphire Cafe
7940 Wisconsin Ave., Bethesda, MD 20814
01.2010 - 10.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Skills
- Beverage Preparation
- Health Codes Compliance
- Basic Accounting
- Menu Memorization
- Payment Processing
- Food Running
- Food Preparation
- Suggestive Selling
- Food Service
- Order Management
- Sales Expertise
- Aloha POS
- Micros POS
- Engaging Personality
- Clear and Effective Communication
- Ordering Procedures
- Cash Register Operation
- Dining Room Management
- Preparing Garnishes
- Staff Management
- Team Training and Development
- Inventory
- New Hire Training
- Outgoing Personality
- Highly Reliable
- Customer Service
Timeline
Bartender
Sidelines Sports Bar and Grille
02.2024 - Current
Bartender
Shannon’s Pub & Grille
09.2016 - 10.2024
Bar Manager
Chappie’s Diner Bar & Grille
06.2015 - 08.2016
Bartender
Saphire Cafe
01.2010 - 10.2013