ANDREA RIVERA
Palmdale,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Solid history of surpassing productivity and quality targets in high-volume settings. Dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance to positively impact company success.
Overview
3
3
years of professional experience
Work History
GAIN Service Worker
JVS SOCAL
05.2024 - Current
- Maintained high level of cases implementing confidentiality, and adhering to guidelines.
- Refers participants to the appropriate program component based on appraisals, test results, and program policies, and advises participants of program choices.
- Authorizes appropriate level of supportive services per GAIN policy after securing required documentation.
- Entered all data into LRS/CalSAWS assuring all actions taken by caseworker was documented.
Call Center Representative
Horne CA Covid-19 Rent Relief
03.2023 - 12.2023
- Adhered to federal policies and scripts to consistently achieve call-time and quality standards
- Answered applicant calls and verified personal identifiable information
- Achieved high satisfaction rating through proactive one-call resolutions of applicant issues
- Evaluated source documents to locate needed information, entered process data per established procedures.
COVID-19 Contact Tracer
LAUSD Los Angeles Unified School District
12.2021 - 07.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources
Education
High School Diploma -
Roosevelt High School
CA, 9356007.2011
Skills
- Customer Data Confidentiality
- Work Task Prioritization
- Excellent Communication
- Professional Phone Skills
- Proficiency in Microsoft Office
- Multitasking abilities
- Data entry
- Calm and professional under pressure
- Fluent in Spanish
Timeline
GAIN Service Worker
JVS SOCAL
05.2024 - Current
Call Center Representative
Horne CA Covid-19 Rent Relief
03.2023 - 12.2023
COVID-19 Contact Tracer
LAUSD Los Angeles Unified School District
12.2021 - 07.2022
High School Diploma -
Roosevelt High School
Similar Profiles
Laura MachucaLaura Machuca
Human Resources Manager at JVS SoCalHuman Resources Manager at JVS SoCal
Tamiya ClayTamiya Clay
Youth Administrative Assistant at JVS SoCalYouth Administrative Assistant at JVS SoCal
Cecilia BlackCecilia Black
Administrative Assistant at JVS SoCalAdministrative Assistant at JVS SoCal