Andrea Robinson
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Skier's Edge Ski Shop
11.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Presented professional image consistent with company's brand values.
Dance Instructor
The Dance Academy
08.2019 - 06.2023
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Adhered to studio guidelines and legal requirements.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Education
High School Diploma -
Show Low High School
Show Low, AZ05.2023
Skills
- Persuasive Selling
- Quotas and Goals
- Reading Comprehension Skills
- Merchandise Display
- Customer Service
- Time Management
- Verbal and Written Communication
- Excellent People Skills
- Teamwork and Collaboration
- Social Perceptiveness
Timeline
Sales Associate
Skier's Edge Ski Shop
11.2020 - Current
Dance Instructor
The Dance Academy
08.2019 - 06.2023
High School Diploma -
Show Low High School