Andrea Robinson
Summary
Proven track record in enhancing patient satisfaction and streamlining check-in processes at Memorial Hermann Medical Group, demonstrating strong interpersonal skills and a compassionate approach. Skilled in HRMS and adept at time management, I excel in motivating teams and improving operational efficiency, embodying leadership and empathy in patient interactions.
Overview
6
6
years of professional experience
Work History
Care Giver
Cornerstone Caregiving
12.2023 - Current
- Aid clients in assisted living facilities or their home in helping with everyday activities
- Laundry, dishes (wash and put away), mop floors, clean bathrooms, dust, make beds, replace trash sacks in kitchen and/or bathrooms
- Light cooking
- Use a Hoya Lift to transfer a patient from bed to scooter
- Light clean up the pet (s) may make
- Run errands, Dr Appointments and Physical Therapy Appointments with them
Patient Access Representative II
Memorial Hermann Medical Group
01.2023 - 11.2023
- Greet patient upon arrival
- Request ID and Insurance Cards
- Insured all electronic forms are complete, collect copay, coins, or deductible payments
- Schedule any follow-up medical, nurse or nurse practitioner appointments
- Help new PARs with the front-end processes when needed
Medical Front Desk
Dean's Staffing, Village Medical Group
08.2022 - 11.2022
- Greet every patient upon arrival
- Request ID & Insurance Card
- Collect any payment (s) due prior to their appointment
- Check out and reschedule any follow-up appointments needed
Front Desk Registration Representative
Addison Group – The Woodlands
05.2022 - 06.2022
- Company Overview: Houston Methodist The Woodlands Neurology Clinic
- Greet every patient while checking them in/out on time
- Provide any necessary paperwork for their visit
- Collect co-pays
- Balance my cash drawer at the end of each day
- Houston Methodist The Woodlands Neurology Clinic
Houston Methodist The Woodlands Specialty Clinic
03.2022 - 05.2022
- Greeting every patient, aiding with admission process
- Strong telephone and communication abilities
- Understand patient confidentiality and HIPPA rules
- Create or attach referrals when one needed or received
- Reconcile payments collected at the end of each day
Houston Methodist The Woodlands COVID Clinic
03.2021 - 03.2022
- Register anywhere from 250-4000 patients
- Trained new PSR's and aided those who needed a little extra help
- Updated the patient's demographic and insurance information to ensure we had the most current information
- Created new accounts for those who was not a Houston Methodist patient
- Ensured we had an ID and guarantor letter, or verbal consent should someone other than the parent brings a child in to get vaccinated
- Aided in working the Que to clean up any errors that may have occurred and re-submit
Front Office Specialist/ Patient Service Representative
Medix Staffing
08.2018 - 08.2019
- Checking patients in and out
- Collecting co-pays/fees, reconciling money collected to ensure my drawer is before turning it in at the end of each day
- Requesting ID, Insurance Card at the time of arrival and verifying we have all necessary current documents on file
- Scheduling appointments, triage phone calls, (answering multiple phone lines and answering patient questions
- Verifying insurance (Medicare/Medicaid/Commercial) electronically or by phone
Education
EKG/Lab Assistant -
Concorde Career Institute
Business Computer Application/Clerical Practice -
Kansas City Area Vocational Technical Education Center
Skills
- Demonstrated the ability to clearly express myself and build relationship with patients
- Provided a team environment in showing strong interpersonal skills as well as the ability to work independently
- Time management to meet appointment schedules and keep clinics running smoothly
- Demonstrated customer skills by showing a record of improving patient satisfaction
- Leadership skills of being able to inspire and motivate others, solve problems and manage conflicts
- Accurately identify and interpret what is needed to make a smooth check in
- Compassionate, strong listener and tactful in interacting with patients
Timeline
Care Giver
Cornerstone Caregiving
12.2023 - Current
Patient Access Representative II
Memorial Hermann Medical Group
01.2023 - 11.2023
Medical Front Desk
Dean's Staffing, Village Medical Group
08.2022 - 11.2022
Front Desk Registration Representative
Addison Group – The Woodlands
05.2022 - 06.2022
Houston Methodist The Woodlands Specialty Clinic
03.2022 - 05.2022
Houston Methodist The Woodlands COVID Clinic
03.2021 - 03.2022
Front Office Specialist/ Patient Service Representative
Medix Staffing
08.2018 - 08.2019
EKG/Lab Assistant -
Concorde Career Institute
Business Computer Application/Clerical Practice -
Kansas City Area Vocational Technical Education Center