Andrea Roman
Milwaukee,WI
Summary
Organized and dependable candidate skilled at adapting to new situations and challenges that may arise in the workplace. Experienced in fast paced environments and customer service based occupations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Line Cook
Nice Times
Milwaukee, WI
11.2021 - 05.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination and maintain kitchen cleanliness.
Assistant Manager
Dominos Pizza
Milwaukee, WI
08.2019 - 11.2021
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Ensured proper reporting of discrepancies and retraining of team members if necessary.
- Monitored cash intake and deposit records, increasing accuracy and reducing cash shortages within the store.
- Managed opening and closing procedures and cleaning of the store and equipment.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reviewed sales and gross profit report to assess team efficiency.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supervised and advised staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly and enthusiastically to customer service inquiries.
Server
Merge
Milwaukee, WI
06.2020 - 07.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Crew Trainer
McDonalds
Rockford, IL
03.2018 - 07.2019
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service.
- Identified team weak points and offered advice on how team members could improve.
Education
Milwaukee Area Technical College
Milwaukee, WI 09.2019 - 05.2020
Skills
Creative problem solving
Active listening
Ingredients measuring
Food safety
Attention to Detail
Point of sale operation
Cash Handling
Complaint resolution
Timeline
Line Cook
Nice Times
11.2021 - 05.2022
Server
Merge
06.2020 - 07.2020
Milwaukee Area Technical College
09.2019 - 05.2020
Assistant Manager
Dominos Pizza
08.2019 - 11.2021
Crew Trainer
McDonalds
03.2018 - 07.2019