Andrea Romero
San Pedro,CA
Summary
Proven leader and effective decision-maker, adept in inventory management and customer service, enhanced the shopping experience at Friends of Cabrillo Marine Aquarium Gift Shop. Through strategic marketing and staff development, significantly boosted sales and customer satisfaction. Excelled in merchandise planning and relationship building, ensuring a visually appealing and efficient store environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Gift Shop Manager
Friends of Cabrillo Marine Aquarium
12.2015 - Current
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Maintained accurate records of all inventory levels through routine audits, allowing for timely replenishment orders as needed.
- Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
- Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
- Boosted sales through the development of creative marketing strategies and in-store promotions.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
Skills
- Store operations
- Employee Training
- Staff hiring
- Merchandise planning
- Cash control
- Marketing
- Sales Analysis
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Relationship Building
- Staff training/development
- Inventory Tracking and Management
- Scheduling
- Schedule Management
Timeline
Gift Shop Manager
Friends of Cabrillo Marine Aquarium
12.2015 - Current
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