Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Rosales

Shelbyville,IN

Summary

Proven track record in enhancing customer satisfaction and team productivity at Goodwill Industries of Indiana, demonstrating exceptional problem-solving and communication skills. Streamlined inventory and trained new staff, significantly improving operational efficiency. Skilled in customer engagement and computer applications, adept at fostering teamwork and collaboration. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

3
3
years of professional experience

Work History

Goodwill Associate

Goodwill Industries Of Indiana
03.2023 - 05.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

McDonald's Crew Member

McDonald's Restaurant
12.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Help train new members in a multitude of stations and make them familiar with production.

Education

Bachelor of Arts - Psychology

Indiana University, Bloomington
Bloomington, IN
05.2028

High School Diploma -

Shelbyville High School
Shelbyville, IN
06.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Workplace Safety
  • Customer Engagement
  • Client Engagement
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Self-discipline
  • Safety awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Goodwill Associate

Goodwill Industries Of Indiana
03.2023 - 05.2024

McDonald's Crew Member

McDonald's Restaurant
12.2020 - 04.2022

Bachelor of Arts - Psychology

Indiana University, Bloomington

High School Diploma -

Shelbyville High School
Andrea Rosales