Andrea Rosas
Vacaville,CA
Summary
Receptionist with experience delivering customer service and administrative excellence, including clerical support and public interaction. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.
Overview
5
5
years of professional experience
Work History
Shipping Clerk
Pacific Cycle
Vacaville, CA
07.2023 - 12.2023
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients
- Reviewed order data to verify transactions and shipping dates
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders
Receptionist
Cogir Senior Living
Vacaville, CA
09.2018 - 05.2023
- Greeted incoming visitors and prospects professionally providing friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated resident records.
- Answered phone promptly and directed incoming calls to correct offices or staff.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Desk Receptionist
In-Shape Health Club
Suisun, CA
02.2019 - 12.2020
- Welcomed guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected payments, processed transactions and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained an organized and clean front lobby area to create professional and welcoming environment for visitors.
Education
High School Diploma -
Vacaville High School
Vacaville, CAAssociate of Arts - General Studies
Solano Community College
Fairfield, CASkills
- Bilingual- Spanish
- Multi-Line Telephone Systems
- Microsoft Office Suite
- Administrative Support
- Calendar Management
- Customer and Client Relations
- Adaptability
- Communication
Additional Information
Refrences:
James Teaney - (707) 205-5707
Jean Eldridge - (707) 685- 1823
Jazmine Loaiza- (707) 689-8245
Timeline
Shipping Clerk
Pacific Cycle
07.2023 - 12.2023
Front Desk Receptionist
In-Shape Health Club
02.2019 - 12.2020
Receptionist
Cogir Senior Living
09.2018 - 05.2023
High School Diploma -
Vacaville High School
Associate of Arts - General Studies
Solano Community College