Andrea Ruggero

• Resolved tenant complaints regarding maintenance issues promptly and effectively.
• Conducted periodic inspections of units to ensure lease compliance.
• Managed rent payments and tracked transactions using accounting software.
• Utilized CRM, KNOCK, and YARDI software to track leads and follow up with interested parties.
• Inspected vacant units and ensured readiness for showings.
• Delivered exceptional customer service by responding to tenant inquiries swiftly.
• Promoted high standards of customer service by greeting clients and addressing concerns efficiently.
• Negotiation, sales, tenant relations, and knowledge of fair housing regulations and affordable housing programs, Section 8, Tax Credit, and Section 42.

Answering phones,emails, entering new orders, revising orders, confirmation orders,and prices. Be on top of jobs done with production manager and main programmer.

• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
• Monitored clients' progress and tracked client services to provide crisis interventions
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
• Developed and implemented comprehensive case management plans to address client needs and goals
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.

• Responsible for assembling case materials by collecting, organizing, and summarizing information, documents, reports, and evidence, handling mail, preparing legal documentation, conducting research filing documents, copying important documents in a timely manner
• Providing customer service for English and Spanish speaking clients.

• Provide customer service to Spanish and English-speaking clients through the phone and in person
• Process and review insurance documentation and ensure all documents are complete in a timely matter.

• Greeting Spanish and English-speaking clients, managing the cash register, and handling correspondence
• Schedule appointments for client's and hairdressers, prepare customers for hairdressers in a timely manner
• Keep the receptionist desk clean and organized.