Andrea Ruvalcaba
Winton,CA
Summary
Driven professional with a robust background in customer service and production, notably at Tesla. Excelled in roles requiring critical thinking and strong interpersonal skills, achieving significant quality improvements and customer satisfaction. Self driven and always looking for learning opportunities. Able to run an HMI tool and navigate MOS, with a talent for multitasking. Demonstrates a commitment to safety and efficiency, enhancing operational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Associate
Tesla
Fremont, CA
01.2023 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Previously worked at the battery cell facility on Kato Rd. There I ran the HMI tool for both Anode and Cathode and worked along side manufacturing technicians as well as maintenance technicians in order to create the best quality product with the least amount of rejects.
- I was then transferred to Body in White Model Y Closures as a production associate. I would handle up to 3 stations at once when short handed or during staggering breaks/lunches. Meanwhile maintaining a clean and safe work area.
- Always make sure to prioritize safety which includes wearing the appropriate PPE for every work area.
- Currently work beside Quality Engineer and IQT leads at GA-4.
- Knowledge of how to navigate MOS and create NC’s.
- Conduct daily PPE Audits as well as any audits necessary throughout the shift. For example both front and rear fascia, headliners, pillar scratches, center console, and windshield gaps.
- Escalate Mutilations and NSP’s appropriately depending on the severity. I take photos of the defect and the Vin # to help make it easier for IQT to locate the issue on time to create NC.
- Train new Light Duty associates on any rework/ support areas and I am able to help cover stations as needed based on headcount for the night.
- I have also done over time, which consisted of cleaning and preparing the vehicles to be delivered to the customer. As well as drive the Tesla's to different locations based on the daily needs.
Office Clerk
Star Non-Emergent Transportation
Modesto , CA
07.2022 - 08.2022
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Handled incoming business and client requests for information.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Took copayments and compiled daily financial records.
- Generated monthly statements to check outstanding balances.
- Used Mediroute to schedule appointments.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Compiled and reviewed medical charts.
Insurance Customer Service Representative
Freeway Insurance
01.2020 - 07.2022
- Expanded client base with powerful marketing, cold calling, and referral management
- Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, and customer preferences
- Maintained high satisfaction rates and revenue numbers by establishing strong customer and community relationships with regular follow-up on outstanding issues related to insurance policies
- Kept sales leads high by continuously prospecting and scheduling 30+ new client appointments per week.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Encouraged policyholders to submit referrals to increase client base.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Sales Associate
Big Five Sporting Goods
01.2019 - 01.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Winton Supermarket
01.2018 - 01.2019
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Adapted to changing priorities and unexpected situations
- Accomplished multiple tasks in a fast-paced environment
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Rotated stock through clearance markdowns and special sales promotions
- Handled stressful situations professionally and multitasked with ease
- Processed credit card payments and accurately handled cash
- Worked independently but within a team environment
- Quickly and efficiently processed payments and made accurate change
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Engaged with customers while completing cash register transactions
- Stocked store shelves and end-caps with merchandise during down times
- Worked with customer service leaders and managers to meet customer needs
Education
Associate Of Business Administration -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Atwater High School
2019
Skills
- Customer and Personal Service
- Critical Thinking
- Patient Monitoring
- Time Management
- Organization
- Strong Verbal and Written Interpersonal Skills
- Safety
- Computers and Electronics
- Telecommunications
- Troubleshooting
- Sales and Marketing
- Team Leadership
- Microsoft Office
- Medical Terminology
- Multi-tasking strength
- Bilingual
- Scheduling
- Employee training and development
- Inbound and Outbound Calling
- Knowledge on HMI tool and MOS
Certification
- Personal Lines License - 2 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Production Associate
Tesla
01.2023 - Current
Office Clerk
Star Non-Emergent Transportation
07.2022 - 08.2022
Insurance Customer Service Representative
Freeway Insurance
01.2020 - 07.2022
Sales Associate
Big Five Sporting Goods
01.2019 - 01.2020
Cashier
Winton Supermarket
01.2018 - 01.2019
Associate Of Business Administration -
Southern New Hampshire University
High School Diploma -
Atwater High School