Joseph Sims
Escondido,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
99 Cents Only Stores Llc
10.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Key Holder
99 Cents Only Stores Llc
11.2022 - 10.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Head Cashier
99 Cents Only Stores Llc
04.2022 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
Cashier
99 Cents Only Stores Llc
04.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Pool Cleaner
Nelson And Sons Pools
05.2018 - 04.2021
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Completed backwash procedures using various types of filters.
- Skimmed pool surfaces before emptying skimmer baskets.
- Maintained safe pool water quality levels using different chemicals.
Education
Associate of Science - Digital Video
Palomar College
San Marcos, CA05.2025
High School Diploma -
Escondido Charter High School
Escondido, CA05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Task Delegation
- Retail Operations
- Retail Operations Management
- Policy Enforcement
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Time management strength
- Store opening/closing procedures
- Positive Attitude
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Teamwork mindset
- Safety equipment usage
Timeline
Assistant Manager
99 Cents Only Stores Llc
10.2023 - 04.2024
Key Holder
99 Cents Only Stores Llc
11.2022 - 10.2023
Head Cashier
99 Cents Only Stores Llc
04.2022 - 11.2022
Cashier
99 Cents Only Stores Llc
04.2021 - 04.2022
Pool Cleaner
Nelson And Sons Pools
05.2018 - 04.2021
Associate of Science - Digital Video
Palomar College
High School Diploma -
Escondido Charter High School
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