Andrea Sandidge
Memphis,TN
Summary
Adept IT Specialist with a proven track record at the Internal Revenue Service, enhancing system efficiency and leading successful migration projects. Skilled in hardware and software management, coupled with exceptional customer service abilities. Demonstrates patience and empathy, ensuring high satisfaction and operational excellence. Achieved significant improvements in network performance and user support.
Overview
39
39
years of professional experience
Work History
Childcare Provider
Building Blocks Daycare
08.2020 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Sales Associate
Carter's
05.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
IT Specialist
Internal Revenue Service, IRS
01.1986 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Education
Bachelor Of Applied Science In Information Technology - Cybersecurity
Strayer University
Memphis, TNNetwork System Administration - Science, Technology, And Society
ITT Technical Memphis
Memphis, TN06.2016
Skills
- Patience and Empathy
- Child Supervision
- CPR training
- Childcare
- Positive Reinforcement
- Safety understanding
- Hygiene and Cleanliness
- Activity Planning
- Meal Preparation
- Group leadership
- Child Development
- Age-Appropriate Activities
- Observation and Assessment
- Safety awareness
- Care management
- Emotional development
- Behavior management techniques
Timeline
Childcare Provider
Building Blocks Daycare
08.2020 - Current
Sales Associate
Carter's
05.2015 - Current
IT Specialist
Internal Revenue Service, IRS
01.1986 - 01.2024
Bachelor Of Applied Science In Information Technology - Cybersecurity
Strayer University
Network System Administration - Science, Technology, And Society
ITT Technical Memphis