Andrea Sandoval
Culpeper,VA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer oriented sales professional with several years of management experience, fast-paced environments ready to build a career, contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front End Associate
Anthony's Pizza IXV
Marshall, VA
04.2019 - Current
- Provided technical leadership, mentorship and guidance to new team members.
- Manage store's social media.
- Fill-in other positions as needed.
- Greeted customers warmly and built productive relationships to increase sales.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Improved multi-tasking skills by handling multiple lines phones, dine-in/carry out customers, and online orders coming through tablet in a timely manner.
- Adhered to all health regulations concerning food handling practices.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Assistant Store Manager/Acting GM
Panda Express
Fairfax, VA
02.2017 - 03.2019
- Lead aspects of a Panda Express restaurant including hiring,training,coaching, and development.
- Oversee daily FOH and BOH operations and ensure safety and sanitation standards are followed.
- Manage financial reports and maintain a profitable business through the use of P&L statements.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
English as a Second Language (ESL) Teacher
International Media Academy
Falls Church, VA
08.2014 - 12.2016
- Developed and implemented lesson plans to meet the needs of English language learners.
- Provided individualized instruction to adult students with diverse backgrounds and abilities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
- Collaborated with other teachers in order to develop new ideas for classroom lessons and activities.
- Participated in teacher training workshops to stay current on best practices in ESL education.
- Encouraged student participation through interactive activities such as debates and group projects.
- Maintained accurate records of student performance and attendance throughout the semester.
Education
High School Diploma -
Jose Ingenieros
El Salvador11-2013
Skills
- English/Spanish Speaker
- Customer Service
- Meeting Sales Goals
- POS Software
- Adaptable and Flexible
- Business growth and retention
- Operations Management
- Scheduling
- Social Media Management
- Microsoft
Certification
- ServSafe Certification 2013
- Service First Certification 2013
- Hospitality and Tourism Certification
- Banquets Service Degree, Crowne Plaza Hotel 2012
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front End Associate
Anthony's Pizza IXV
04.2019 - Current
Assistant Store Manager/Acting GM
Panda Express
02.2017 - 03.2019
English as a Second Language (ESL) Teacher
International Media Academy
08.2014 - 12.2016
High School Diploma -
Jose Ingenieros