Andrea Santana

Increased customer sales by 30% within 6 months through outbound calls, onboarding support, and targeted follow-ups.

• Improved online engagement and conversions by 39% by managing e-commerce orders, website content, and email campaigns.
• Drove repeat purchases through upselling and cross-selling based on customer needs and product availability.

• Improved customer response and follow-up efficiency by 35% through organized order tracking and documentation.
• Coordinated purchase orders, scheduling, and vendor communication across multiple active projects.
• Maintained high data accuracy in reports, spreadsheets, and customer records.

• Increased digital engagement by 89% through improved messaging and content strategy.
• Handled high-volume inbound calls and emails, resolving inquiries efficiently and professionally.
• Produced newsletters, calendars, and website updates to support community onboarding and outreach.

• Increased VIP upsell revenue by 25% through consultative service and personalized recommendations.
• Delivered high-touch service that improved guest satisfaction and return visits.
• Coordinated bookings and special requests with accuracy and discretion.

• Increased direct sales by 40% through product tastings and proactive customer follow-ups.
• Improved conversion rates by timely quote delivery and customer education.
• Supported order processing and sales reporting for active accounts.

• Increased distributor sales by 30% through renewals, upsells, and cross-selling strategies.
• Managed purchase orders, data entry, and monthly sales reporting.
• Strengthened distributor relationships through consistent follow-up and account support.

• Secured U.S. distribution agreements supporting successful market entry.
• Managed client onboarding, order coordination, and post-sale support.
• Assisted with pricing, product positioning, and competitive analysis.

• Built a strong B2B pipeline through outbound sales and trade events.
• Generated recurring orders through relationship-driven account management.
• Supported cross-selling initiatives through strategic partnerships.

• Managed order fulfillment, inventory tracking, and logistics coordination.
• Supported customer accounts through reporting, compliance, and documentation.
• Assisted sales positioning through market and competitor analysis.