Hi, I’m
Andrea Marie Beardslee-Scheide
Colorado Springs,CO
Overview
15
years of professional experience
Work History
Breckenridge Ski ResortBreckenridge, CO
Scanning Department Supervisor
08.2023 - 11.2024
Job overview
- Managed and supervised approximately 200 employees in the Scanning & Guest Services Department across three mountain peaks and base areas at Breckenridge Ski Resort.
- Occasionally my position required that I counsel, formally write-up, and in certain serious situations had to let employees go.
- Facilitated customer interaction to assist with inquiries, concerns, & conflict resolution.
- Supervised the base area Scanning operations for 3 of the 5 peaks belonging to the ski resort and assisted the employees under my supervision with all aspects of their job duties.
- Upon an employee detecting a potential fraudulent pass user or fraudulent pass, supervisors must immediately take over to carefully and calmly pull the guest aside, question the guest, determine whether said guest was using a "fraudulent pass" or "fraudulent identity," pull the pass, hand the "pass fraud" user over to the local Police, and then fill out detailed paperwork to record the happenings of each unique situation.
- Perform and/or assist with EMT/Ski Patrol duties when needed, responding to medical emergencies, treating minor injuries, and handing off patients for continued care.
- Performed daily maintenance checks on equipment & supplies to ensure proper functioning.
- Participated in regular training sessions regarding safety protocols, accident prevention practices, & customer service.
- Enforced safety rules to ensure the protection of patrons & employees on the ski mountain.
- Aided in the safe use of equipment such as ski lifts, snowmobiles, ice drills, etc…
- Scanning of all visitors to ensure validity of entry passes. Resolution of issues such as fraudulent or void tickets.
- Vail Resorts Corporation
University of Colorado at Colorado Springs (UCCS)Colorado Springs, CO
Teaching Assistant (Biology/Bio-Medical Sciences Department Chairman)
01.2018 - 12.2020
Job overview
- Evaluate & grade examinations, assignments, & record grades - Return to students within deadlines.
- Schedule & maintain regular office hours for tutoring services.
- Inform students of the procedures for completing/ submitting class work; Helped explain assignments & test instructions to boost student comprehension.
- Monitored students during quizzes & examinations - assisted students as required.
- Facilitated communication between the professor & students utilizing various forms of communication.
- Assisted with preparing daily & weekly lesson plans as directed by the college professor.
- Identified student challenges & discussed corrective actions with lead teacher.
Breckenridge Ski ResortBreckenridge, CO
Lead Ticket Scanner & Part-Time Guest Services Attendant
09.2015 - 05.2017
Job overview
- Facilitated customer interaction to assist with inquiries, concerns, & conflict resolution.
- Performed EMT duties on the Breckenridge Ski Patrol, responding to medical emergencies, treating minor injuries, handing off patients for continued care.
- Performed daily maintenance checks on equipment & supplies to ensure proper functioning.
- Participated in regular training sessions regarding safety protocols, accident prevention practices, & customer service.
- Enforced safety rules to ensure the protection of patrons & employees on the ski mountain.
- Aided in the safe use of equipment such as ski lifts.
- Scanning of all visitors to ensure validity of entry passes. Resolution of issues such as fraudulent or void tickets.
- Vail Resorts Corporation
Breckenridge Ski ResortBreckenridge, CO
Entry Level Ticket Scanner & Part-Time Guest Services Attendant
09.2013 - 05.2014
Job overview
- Facilitated customer interaction to assist with inquiries, concerns, & conflict resolution.
- Performed EMT duties on the Breckenridge Ski Patrol, responding to medical emergencies, treating minor injuries, handing off patients for continued care.
- Performed daily maintenance checks on equipment & supplies to ensure proper functioning.
- Participated in regular training sessions regarding safety protocols, accident prevention practices, & customer service.
- Enforced safety rules to ensure the protection of patrons & employees on the ski mountain.
- Aided in the safe use of equipment such as ski lifts.
- Scanning of all visitors to ensure validity of entry passes. Resolution of issues such as fraudulent or void tickets.
- Vail Resorts Corporation
Digital Display SolutionsSan Antonio, TX
Accountant & Executive Accounts Manager
08.2011 - 09.2013
Job overview
- Created & updated company calendars & work schedules.
- Took and distributed all calls throughout the office using a 10-line multi-phone system.
- Utilized ComputerEase, Quickbooks, Microsoft Office Suite, FreshBooks, & Adobe Mastersuite.
- Filed, created organization systems, & constructed presentation binders for clients.
- Light bookkeeping includes invoicing, estimate creation, statement reconciliations etc.
- Provided exceptional customer service.
- Streamlined processes for greater efficiency & cost savings.
- Updated client information, contract changes & product prices in company databases.
- Used knowledge of company products & services to recommend solutions to customers.
- Audio Visual (DDS-AV. Inc.)
Office DepotSan Antonio, TX
Design, Print, & Ship Department & Store Assistant Manager
08.2010 - 07.2012
Job overview
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
- Coordinating, monitoring and reporting on daily operations.
- Recruiting, training and supervising employees.
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
- Ensuring the store environment complies with health and safety regulations.
- Maintaining a clean, organized and aesthetically pleasing store front.
- Resolving customer complaints and concerns in a timely manner.
- Ensuring that store policies and procedures are followed.
Office DepotAustin, TX
Design, Print, & Ship Department Associate
01.2010 - 08.2010
Job overview
- Provide exceptional customer service to meet customer needs & resolve problems.
- Created & proofed custom orders (letterhead, stamps, business cards, menus, flyers, custom stationery, wedding invitations, blueprints, large specs/drawings, & custom orders.
- Utilized required software programs.
- Working knowledge of copiers, fax machines, printers, blueprint machines, stamp machines, etc.
- Oversaw machine operation; coordinated setup, speed, ink flow, focus, & number of copies.
- Worked effectively as part of a team to accomplish daily objectives & meet long-term goals.
- Identified ways to improve efficiency in operations & implemented process changes.
- Assisted in developing departmental objectives, budgets, policies, procedures, & strategies.
- Tracked store inventories & replenished products according to demand.
- Monitored sales performance to identify potential areas for improvement.
Timeline
Scanning Department Supervisor
Breckenridge Ski Resort
08.2023 - 11.2024
Teaching Assistant (Biology/Bio-Medical Sciences Department Chairman)
University of Colorado at Colorado Springs (UCCS)
01.2018 - 12.2020
Lead Ticket Scanner & Part-Time Guest Services Attendant
Breckenridge Ski Resort
09.2015 - 05.2017
Entry Level Ticket Scanner & Part-Time Guest Services Attendant
Breckenridge Ski Resort
09.2013 - 05.2014
Accountant & Executive Accounts Manager
Digital Display Solutions
08.2011 - 09.2013
Design, Print, & Ship Department & Store Assistant Manager
Office Depot
08.2010 - 07.2012
Design, Print, & Ship Department Associate
Office Depot
01.2010 - 08.2010