Andrea Serrano
Bellingham,WA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in customer service with over 6+ years, excellent reputation for resolving problems and improving customer satisfaction. Very motivated to learn, grow and excel. Also seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Before & After School Program Assistant
Bellingham YMCA
Bellingham, WA
11.2021 - Current
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Consulted with families to discuss activities and behaviors of each child.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Developed lessons and activities to promote children's physical and emotional development.
Cashier
Dick's Sporting Goods
Bellingham, WA
08.2020 - 03.2021
- Operated cash registers, created world-class customer experiences, providing passionate and wonderfulcustomer service and selling through customer engagement- Upheld the stores standards for merchandise presentation of the best apparel and equipment brands insporting goods in both apparel and hardlines- Promoted company programs including warranty sales, the Scorecard (loyalty program), credit cards,and other seasonal promotions
Customer Service Specialist
Best Buy
Bellingham, WA
11.2019 - 01.2020
- Operating cash register as needed throughout shifts and assisting customers- Provided excellent customer service- Up-selling additional warranty protection and other store offers- Processed transactions such as new orders, returns & exchanges, releases, etc
- In a timely and efficientmanner- Customer Service and Store Pickup while providing velocity solutions to customers- Answered questions and helped resolve customer issues
Haggen Food & Pharmacy
Bellingham, WA
05.2019 - 10.2019
- Food Service (Service Deli)- Maintained high standards of customer service during high-volume, fast-paced operations- Communicated clearly and positively with coworkers and management- Followed procedures for safe food preparation, assembly, and presentation- Built loyal clientele through friendly interactions and consistent appreciation
Hardlines Team Member
Target
Bellingham, WA
07.2018 - 12.2018
- Attention to detail, organizing displays, visual merchandising, stocking and restocking shelves- Communication skills, greeting customers and answering questions, recommending products tocustomers- Suggesting alternative items when a product isn't available, helped customers locate merchandise,helped encourage customers to consider accessories- Interpersonal skills, flexibility, team and relationship building
Childcare
Bellingham, WA
06.2013 - 01.2019
- Provide care for infants and children including feeding, changing, bathing, dressing and entertainingthem- Created schedules to monitor children's activities such as homework, chores, medication and meals
Summer Camp Leader
Immanuel Bible Church
07.2013 - 01.2015
- Assisted teachers with daily activities- Responsible for physical and well-being of all enrolled children- Collaborated with other counselors to develop an activities schedule for each age group
- Volunteer at Camp Kirby June 2014- Preparation of the camp, replenished and helped sanitize camp cabins, bathrooms, kitchen etc
- Organized and refurbished furniture in the dining hall and cabins
Education
Associate in Art And Science -
Whatcom Community College
12.2021
High School Diploma -
Squalicum High School
Bellingham, WA06.2015
Skills
- Detail oriented
- Adapts to new concepts and situations quickly
- Able to prioritize and efficiently manage multiple assignments
- Excellent communication and organizational abilities
- Strong customer service skills
- Able to work independently and in a team-setting
- Organizing and Distributing Materials
- Arts and Crafts
Languages
Spanish
Native or Bilingual
Timeline
Before & After School Program Assistant
Bellingham YMCA
11.2021 - Current
Cashier
Dick's Sporting Goods
08.2020 - 03.2021
Customer Service Specialist
Best Buy
11.2019 - 01.2020
Haggen Food & Pharmacy
05.2019 - 10.2019
Hardlines Team Member
Target
07.2018 - 12.2018
Summer Camp Leader
Immanuel Bible Church
07.2013 - 01.2015
Childcare
06.2013 - 01.2019
Associate in Art And Science -
Whatcom Community College
High School Diploma -
Squalicum High School
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