Andrea Serrano
Plantation,United States
Summary
Sales professional with proven record in sales, focused on achieving results and maintaining high standards. Known for collaborative teamwork and adaptability to changing needs. Proficient in client relationship building, strategic negotiation, and delivering consistent outcomes.
Overview
9
9
years of professional experience
Work History
Life Insurance Broker
YOUR Insurance Group
10.2024 - Current
- Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Doctor's Assistant
Physician Group
04.2021 - 01.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Server
Crazy About You
05.2022 - 01.2024
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Processed cash, credit card and voucher payments.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Maintained a neat personal appearance.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Made engaging connections with guests to create loyalty.
- Delivered food and beverage orders within established timeframes
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Childcare Provider
Bright Horizons Childcare
04.2019 - 07.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Retail Sales Associate
Ensemble Boutique
02.2016 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Music Business
Georgia State University
Atlanta, GA05-2022
Skills
- Goal-oriented mindset
- Strong negotiation
- Resilience and persistence
- Industry trend awareness
- Customer Service
- Multitasking
- Reliability
- Quotes and sales
- Customer follow-up
- Team Leadership
Affiliations
- Georgia State University - Bachelors in Music Business
- Zeta Tau Alpha Alumni
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Insurance Broker
YOUR Insurance Group
10.2024 - Current
Server
Crazy About You
05.2022 - 01.2024
Doctor's Assistant
Physician Group
04.2021 - 01.2024
Childcare Provider
Bright Horizons Childcare
04.2019 - 07.2022
Retail Sales Associate
Ensemble Boutique
02.2016 - 03.2019
Music Business
Georgia State University
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