Andrea Shears
Auburn,WA
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. As well as, an Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
8
8
years of professional experience
Work History
Instructional assisstant
Seattle
08.2019 - Current
- Public schools
- Aki kurose middle school - Collaborated with teachers to support classroom activities and enhance the learning experience for students
- Assisted in planning and implementing educational activities and provided one-on-one support to students
- Demonstrated strong problem-solving skills by addressing students’ academic and behavioral needs effectively
- Utilized computer skills for record-keeping and data management
- Sever/customer service
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sever
Billy McHales
04.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Red Robin
08.2016 - 05.2017
- Interacted with customers in a fast-paced, customer-focused environment, ensuring a positive dining experience
- Actively listened to customer concerns and resolved issues promptly, contributing to high customer satisfaction ratings
- Demonstrated strong planning skills by coordinating food orders and ensuring timely delivery to customers
- Adapted to different restaurant procedures and computer systems, ensuring efficient service.
Education
Blytheville High School
Akransas Associates of Arts
Green River College
04.2025
Skills
- Skills: - Active listening:
- Proven ability to understand customer needs and provide effective solutions - Problem-solving:
- Strong track record of resolving customer issues in fast-paced environment - Computer skills: Proficient in using
- Various software tools for data management and customer support - Flexibility: Able to adapt to changing situations
- And procedures - Time management: Efficiently handle multiple tasks in busy work
- Environment - 7 years
- Verbal and Written Communication
- Payments Posting
- Email Correspondence
- Verbal and Written Communication
Timeline
Sever
Billy McHales
04.2022 - 07.2022
Instructional assisstant
Seattle
08.2019 - Current
Host
Red Robin
08.2016 - 05.2017
Blytheville High School
Associates of Arts
Green River College
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