Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender
Andrea Shikitino

Andrea Shikitino

Teacher/Bartender
Richmond,VA

Summary

Dynamic bartender with a proven track record at Cavanaugh's Riverdeck, recognized for enhancing customer satisfaction through exceptional service and innovative drink recipes. Strong multitasker and team player, adept at managing high-volume events while ensuring compliance with alcohol service regulations. Committed to cleanliness and fostering loyal clientele through engaging interactions.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

12
12
years of professional experience

Work History

Bartender

Windmill Point Tiki Bar
05.2023 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Bartender

Cavanaugh's Riverdeck
05.2019 - 10.2021
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
  • Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
  • Trained 5-6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Chickie's and Pete's Philadelphia Airport
03.2015 - 04.2019
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.

Bartender

Stone Grille
04.2013 - 01.2016
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Bachelor of Arts - Early Childhood Education

Rowan University
Glassboro, NJ
05-2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Handling difficult customers
  • Cash register operation

Accomplishments

  • Increased revenue [Number]% by implementing unique promotions.

Timeline

Bartender

Windmill Point Tiki Bar
05.2023 - 10.2024

Bartender

Cavanaugh's Riverdeck
05.2019 - 10.2021

Bartender

Chickie's and Pete's Philadelphia Airport
03.2015 - 04.2019

Bartender

Stone Grille
04.2013 - 01.2016

Bachelor of Arts - Early Childhood Education

Rowan University

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Andrea ShikitinoTeacher/Bartender