Charmaine Mickens
Richmond,VA
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
17
17
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
11.2025 - Current
- Educated clients on insurance products and benefits, enhancing understanding and informed decision-making.
- Assisted in processing policy applications, ensuring accuracy and adherence to company standards.
- Conducted client follow-ups to address inquiries, fostering strong customer relationships and retention.
- Collaborated with team members to develop effective sales strategies, increasing overall productivity.
- Utilized CRM software for tracking leads and managing client information efficiently.
- Delivered presentations on insurance solutions at community events, expanding brand awareness locally.
Customer Care Expert
T-Mobile
07.2023 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, billing questions, and service troubleshooting.
- Collaborated with team members to enhance customer service processes and improve efficiency.
- Utilized CRM software to document interactions and maintain accurate customer records.
Loan Specialist
Regional Finance
12.2022 - 07.2023
- Evaluated loan applications to determine eligibility and risk levels.
- Collaborated with clients to gather necessary documentation for loan processing.
- Analyzed financial statements to assess borrower creditworthiness and repayment ability.
- Recommended loan products that aligned with client needs and financial goals.
- Managed loan closing procedures, ensuring compliance with regulatory standards.
- Assisted in streamlining loan processing workflows, enhancing overall efficiency of operations.
Banking Customer Service Representative
Teleperformance USA
10.2021 - 10.2022
- Managed customer inquiries through multiple communication channels, ensuring efficient resolution of issues.
- Processed account transactions accurately and securely, enhancing customer trust and satisfaction.
- Assisted customers with account setup and maintenance, promoting banking products and services effectively.
- Resolved complex customer complaints by employing problem-solving skills and maintaining service quality standards.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Warehouse Worker
Amazon
10.2020 - 10.2021
- Collaborated with team members to optimize workflow and enhance productivity.
- Implemented process improvements that reduced order fulfillment time.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Cashier
Kroger
04.2020 - 10.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout processes during peak hours, improving service speed.
Childcare Assistant Teacher
Open Arms Learning Center
03.2009 - 06.2018
- Facilitated engaging educational activities for children, promoting cognitive and social development.
- Assisted in maintaining a safe and nurturing environment for children during daily routines.
- Collaborated with lead teachers to implement lesson plans tailored to developmental milestones.
- Monitored children's progress and behavior, providing feedback to parents and educators as needed.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ05-2030
High School Diploma -
Highland Springs Highschool
Highland Springs, Va06-2017
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
American Income Life Insurance Company
11.2025 - Current
Customer Care Expert
T-Mobile
07.2023 - 03.2025
Loan Specialist
Regional Finance
12.2022 - 07.2023
Banking Customer Service Representative
Teleperformance USA
10.2021 - 10.2022
Warehouse Worker
Amazon
10.2020 - 10.2021
Cashier
Kroger
04.2020 - 10.2020
Childcare Assistant Teacher
Open Arms Learning Center
03.2009 - 06.2018
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Highland Springs Highschool