Andrea Simmons
Pleasant Hill,CA
Summary
Motivated waitress/bartender equipped to handle a fast-paced environment, improve operations with good team management and customer relation skills. History of enhancing bar's reputation by delivering excellent service to all guests.
Overview
12
12
years of professional experience
Work History
Lead Bartender/Bar Manager
Elia Restaurants
04.2023 - Current
- Kept detailed inventories and worked with local reps to ensure ordering needs for liquor, beer, wine, and bar supplies were met.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Lead Bartender
Retro Junkie
09.2019 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Served high customer volumes during special events, nights, and weekends.
Assistant Manager
Red Lobster
08.2012 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Cosmetology License -
Solano Community College
Fairfield, CA06.2012
High School Diploma -
Benicia High School
Benicia, CA06.2010
Skills
Superior customer service
Expert Mixology
Wine and liquor knowledge
Supply Ordering
Inventory Control
Customer service expertise
Highly reliable
Service-oriented mindset
Timeline
Lead Bartender/Bar Manager
Elia Restaurants
04.2023 - Current
Lead Bartender
Retro Junkie
09.2019 - Current
Assistant Manager
Red Lobster
08.2012 - 09.2019
Cosmetology License -
Solano Community College
High School Diploma -
Benicia High School