Andrea Simon
Washington,D.C.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Humana
Bethesda, MD
11.2022 - 01.2024
- Identified issues, analyzed information and provided solutions to problems.
- Knowledge of medical terminology.
- Working from a dedicated space to protect HIPPA information.
- Learned and maintained understanding of product information, providing knowledgeable responses to diverse questions.
- Ensure customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Security Officer
Security Assurance Management
09.2017 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Allied Universal
Washington, DC
02.2017 - 09.2017
- Maintain regular and consistent attendance and punctuality
- Responsible for monitoring training and development of new employees on shift
- Patrolling museum premises indoor and outdoor
- Overlook museum staff, visitors and museum assets and equipment
- Monitors the surveillance systems
- Report and hazardous conditions or irregularities to appropriate personnel.
Education
High school Diploma -
Grimsley Senior High
Medical Assistant Certification -
Technical Learning Center
Certification - CompTIA A+
Hope Project Academy
Washington DCSkills
- Diagnostic Abilities
- Issue Resolution
- Quality Assurance
- Telecommunications
- Repair Services
Timeline
Call Center Agent
Humana
11.2022 - 01.2024
Security Officer
Security Assurance Management
09.2017 - 11.2022
Security Officer
Allied Universal
02.2017 - 09.2017
High school Diploma -
Grimsley Senior High
Medical Assistant Certification -
Technical Learning Center
Certification - CompTIA A+
Hope Project Academy