Andrea Singleton
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Medical Assistant (Part-Time to Full-Time)
Cedars-Sinai Fertility Clinic
02.2020 - Current
- Assist with fertility treatments and patient care.
- Prepare patients for procedures and consultations.
- Perform phlebotomy and collect samples for fertility testing.
- Assist with administrative tasks.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted..
- Assist in patient intake and registration processes, ensuring accurate data entry and documentation.
- Support clinical staff by preparing examination rooms and sterilizing medical equipment.
- Coordinate appointment scheduling to optimize patient flow and reduce wait times.
- Maintain electronic health records with attention to detail, improving accuracy of patient information.
- Collaborate with healthcare teams to streamline communication and enhance overall patient experience.
Patient Services Representative
Cedars-Sinai Procedure Center
2020 - 01.2025
- Provided support to medical staff and patients in a fast-paced environment.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Managed patient data entry and documentation in EMR systems
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained electronic health records with attention to detail and compliance standards.
- Streamlined patient check-in procedures, improving overall efficiency in workflow.
- Supported front desk operations by handling multi-line phone systems proficiently.
- Verified insurance eligibility and coverage for patients.
Clinical Care Associate/Phlebotomist
Cedars-Sinai Employee Health System
10.2018 - 01.2021
- Obtained blood samples for medical testing through venipuncture
- Emailed clearance letters to managers from different departments
- Managed and tracked inventories of lab and clinical supplies
- Conducted patient interviews and data collection
- Participated in training new staff members, sharing best practices for patient interaction and safety compliance.
- Collaborated effectively with interdisciplinary teams such as physicians and nurses to ensure comprehensive care for patients.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Medical Assistant
Cedars-Sinai LACARD
10.2016 - 10.2018
- Prepared patients for routine examinations.
- Measured vital signs such as temperature, pulse rate, weight, height, and blood pressure.
- Provided support to nurse practitioners and physicians in cardiology.
- Performed Electrocardiogram, Zio Patch, and Holter monitor tests.
- Provided patient education for procedures and lifestyle changes.
- Ensured patient safety and comfort during examinations effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Torrance Memorial Physician Network
07.2014 - 09.2016
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Collected and processed patient information, including medical histories and vital signs, with accuracy.
- Performed vaccines, Pap smears, and blood drawing.
- Completed patient records after exams and test results.
- Entered data for medical test results.
- Conducted various diagnostic tests including strep test, pregnancy test, and urine dipstick.
- Maintained medical equipment and ensured compliance with safety protocols in clinical settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/Supervisor
Luke Family Medical Group
01.2013 - 03.2014
- Supervised daily operations of medical assistants, and phlebotomy externs ensuring adherence to protocols and quality standards.
- Scheduled appointments and managed patient flow to optimize office operations efficiently.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Implemented workflow improvements that streamlined patient intake processes, reducing wait times significantly.
- Coordinated scheduling for medical assistants, optimizing resource allocation and coverage for clinic needs.
- Evaluated staff performance through regular assessments, providing constructive feedback to promote professional growth.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted clinical operations.
- Collaborated with physicians to enhance communication between staff and providers, improving overall patient experience.
- Assisted doctors during physical examinations.
- Managed patient preparation and assisted with procedures.
- Verified insurance eligibility and managed medical records.
Medical Assistant
El Puerto Medical Group
09.2008 - 01.2013
- Maintained accurate inventory of medical supplies, ensuring availability for daily operations.
- Measured vital signs and communicated treatment procedures to patients.
- Assisted in patient intake, verifying insurance information and updating medical records.
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant Externship
Kaiser Permanente
01.2008 - 05.2008
- Completed 500 hours of Medical Assistant duties.
- Assisted in patient intake processes and recorded medical histories efficiently.
- Supported healthcare providers by preparing examination rooms and ensuring necessary supplies were available.
- Conducted routine laboratory tests and maintained accurate records for seamless reporting.
- Collaborated with multidisciplinary teams to ensure coordinated patient care and improved outcomes.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Certified Phlebotomy Technician /Medical Assistant -
Harbor Occupational Center
San Pedro, CA 06-2008
High School Diploma -
Narbonne High School
Harbor City, CA01-2007
Skills
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Office administration
- Data entry proficiency
- Reception management
Certification
California Certified Phlebotomy Technician (CPT)
Timeline
Medical Assistant (Part-Time to Full-Time)
Cedars-Sinai Fertility Clinic
02.2020 - Current
Clinical Care Associate/Phlebotomist
Cedars-Sinai Employee Health System
10.2018 - 01.2021
Medical Assistant
Cedars-Sinai LACARD
10.2016 - 10.2018
Medical Assistant
Torrance Memorial Physician Network
07.2014 - 09.2016
Medical Assistant/Supervisor
Luke Family Medical Group
01.2013 - 03.2014
Medical Assistant
El Puerto Medical Group
09.2008 - 01.2013
Medical Assistant Externship
Kaiser Permanente
01.2008 - 05.2008
Patient Services Representative
Cedars-Sinai Procedure Center
2020 - 01.2025
Certified Phlebotomy Technician /Medical Assistant -
Harbor Occupational Center
High School Diploma -
Narbonne High School
Experience
- - 16+ years of experience as a Medical Assistant
- - 16+ years of experience in Phlebotomy
- - 2+ years of experience in Management
- - Experience working with pediatrics, adults, seniors, and fertility patients
- - Fluent in Spanish (verbal & written)
- - Excellent customer service and interpersonal skills
- - Ability to work in a busy multi-program environment
- - Verifying insurance eligibility
- - Operating EMR systems: NextGen, EPIC, and Allscripts
- - Preparing documents for audits
- - CHDP, Family PACT, and Presumptive Eligibility (PE) for pregnant women
Experience performing the following
- Back Office Duties:
- - Electrocardiograms, Zio Patch, Holters
- - Audiometry Exam, Mono Test
- - Strep Test, Hemoglobin Test
- - Glucose Test, Prepared Surgical Trays
- - Vaccinations, Snellen Vision Exam
- - Urine Dips, Nebulizer Treatment
- - Blood Draws, Pregnancy Test
- Front Office Duties:
- - Verify Health Insurance, Collect Copayments
- - Answering Phone Calls, Scheduling Appointments
- - Submit Referrals, Send Emails to Coordinate Procedures
- - Check-in Patients, Collect Medical Records
At A Glance
- - Over 16 Years of Professional Experience
- - Experience with EMR Systems
- - Fluent in Spanish: Verbal & Written
- - Experience working with pediatrics & seniors