Hi, I’m
Andrea Smith
Olathe,KS
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
years of professional experience
Work History
Farmers Insurance Group
Centralized Subpoena Specialist
01.2021 - Current
Job overview
- Property and Casualty License: 1914809
- Review and processed over 75 subpoenas, objections and withdraws per month
- Liaison for companies and attorneys subpoena requests
- Creating invoices
- Redaction of sensitive information
- Proficient to process subpoenas in all state including authorizations
- Registered Kansas notary
Farmers Insurance Group
Theft Department Coordinator
01.2017 - 01.2021
Job overview
- Claims Data Entry (GuideWire ClaimCenter)
- LexisNexis Accurint background and ISO claim search
- Leadership Committee secretary
- Assist with onboarding and termination of employees, and documentation of employee responsibilities
- Report creation
- Document handling and equipment shipping
- Invoice management
- Project support
- Meeting schedule management
- Office supply management
Farmers Insurance Group
Property Claims Technician
12.2009 - 01.2017
Job overview
- Property claims payment management
- Creation of certified policies and endorsements
- Create and update ALE worksheets for payments
- Process returned mail
- Create and send out RCV letters, California total loss letters, and payment letters
- Process journal requests
- Total loss assistance
Zurich Insurance Group
Zurich Claims Associate
04.2007 - 12.2009
Job overview
- Vehicle claim management
- Management of departmental accounting database
- Employee time management data entry
- Developed and maintained paperless office procedures
- Mail processing
Universal Underwriters Group
Support I & II
09.2002 - 04.2007
Job overview
- Management of agency insurance employee licensing, including 43 employees and over 1000 licenses
- New employee training for licensing processes
- Special projects and presentations
- Store and track closed files
- Office supply management and inventory
- Office equipment scheduled maintenance
- Maintained filing system
- Field claims support
Education
Olathe East Sr High SchoolOlathe, KS
High School Diploma
05.1997
Skills
- GuideWire ClaimCenter
- Microsoft Office applications
- LexisNexus Accurint
- Adobe Acrobat Pro
- Management of customer expectations
- Policy and procedure management
- Credit and collections management
- Office supply procurement
- Mail sorting and handling
- Excellent written communications
- Strong work ethics
- Self-motivated
- Excellent multitasking abilities
- Problem solver and adapts quickly to change
- Organizational skills
- Employee training
Additional Information
- Recipient of Universal Underwriters Group’s 2005 Customer Service Award
- Recipient of the Farmers Employee of The Month in March 2011
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Centralized Subpoena Specialist
Farmers Insurance Group
01.2021 - Current
Theft Department Coordinator
Farmers Insurance Group
01.2017 - 01.2021
Property Claims Technician
Farmers Insurance Group
12.2009 - 01.2017
Zurich Claims Associate
Zurich Insurance Group
04.2007 - 12.2009
Support I & II
Universal Underwriters Group
09.2002 - 04.2007
Olathe East Sr High School
High School Diploma