Andrea Smith-Winston
Chicago,IL
Summary
Compassionate and dependable caregiving professional seeking a Direct Support Professional (DSP) position. Experienced in personal assistance, disability and elderly support services. Committed to promoting dignity, independence, safety, and quality of life while providing patient, respectful and professional support.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Urban Beautique
Maywood, IL
12.2023 - Current
- Delivered friendly and professional customer service in fast-paced environment, enhancing customer satisfaction.
- Assisted customers with inquiries, concerns, and purchases, fostering a welcoming environment that encouraged repeat business.
- Resolves customer concerns with patience, communication and problem-solving.
- Perform organizational and administrative tasks and support daily business operations.
- Collaborated with team members to ensure reliable service, contributing to overall team success.
Personal Assistant (PA)
Illinois Department of Human Services
Chicago, Illinois
07.2023 - Current
- Assist with activities of daily living while encouraging independence, dignity and personal choice.
- Provide companionship and emotional support and assist with daily routines and responsibilities.
- Maintained a safe and respectful environment for individuals receiving care, fostering comfort and security.
- Provided compassionate assistance tailored to individual needs, enhancing overall well-being.
- Demonstrated patience and professionalism in support roles, ensuring confidentiality and dependability.
Education
Medical Assistance Diploma - Medical Assistance
Everest College
Melrose Park, IL07-2015
High School Diploma -
Rezin Orr Community Academy
Chicago, IL06-2002
Skills
- Direct Care & Personal Care Services
- Elderly & Disability Support Services
- Activities of Daily Living
- Caregiving Services
- Office Coordination
- Team Collaboration
- Communication
- Time management
- Problem Solving
- Customer Service
- Teamwork
Timeline
Customer Service Associate
Urban Beautique
12.2023 - Current
Personal Assistant (PA)
Illinois Department of Human Services
07.2023 - Current
Medical Assistance Diploma - Medical Assistance
Everest College
High School Diploma -
Rezin Orr Community Academy