Samantha Lloyd
Napa,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
In-N-Out Burger
11.2023 - Current
- Greet every customer sincerely, make them feel welcome
- Accurately place orders, give the appropriate change back
- Promptly take care of any issues that a customer may have with their order
- Prep vegetables, clean and organize work stations
- Multi-task, clean dishes and handle transactions at the pay window.
SAS Retail Merchandising
SAS Retail Services
10.2023 - 12.2023
- Organize shelves based on the schematic that is assigned to us
- Install and disassemble displays
- Maintain a clean work area at all times
- Help customers find products.
Cashier/Barista/Line cook
Sweetie Pies
05.2023 - 10.2023
- Greet every customer/guest with a friendly smile
- Make coffee and milkshake orders
- Cover for line cooks when they are on break, make/plate orders
- Answer the phone before the third ring
- Take cake orders down correctly
- Clean and organize everything that has to do with the front of the house.
Front Desk Associate
Sonoma Fit
06.2022 - 05.2023
- My duties include; re-organizing equipment, doing the laundry, vacuuming, and cleaning the bathrooms
- Responsible for assisting and directing members/guests while running a clean, friendly, and well-maintained club
- Monitoring incoming inquiries and ensuring proper check-in procedures are followed, processing new memberships.
Caregiver/Personal Assistant
Sonoma Grove
01.2021 - 07.2022
- I assist my fellow coworkers in caring for 14 residents at the facility
- We work together as a team, and are typically assigned groups
- Certified in; CPR, BLS (Basic Life Support), First Aid, and Dementia Care
- All areas of care; administration of medications, food preparation, bathing, dressing, toileting, companionship
- Medical Record keeping, time management, organizing, try to add meaning to their day through conversation and activities.
Cashier/Sales Associate
Safeway
11.2021 - 04.2022
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones.
Busser/Food Runner
Murphy's Irish Pub
03.2021 - 11.2021
- Serving customers by setting the table, placing and replacing silverware
- Ensuring that their beverage glasses are full
- Adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and environment
- Assist servers, bartenders, and food-runners with whatever they may need help with
- Maintaining an enjoyable atmosphere for customers.
Cashier
Valero & Mobil Gas Station
07.2020 - 01.2021
- Customer service, make coffee, refill necessary items at the coffee station, clean the bathrooms
- I count the money in my drawer to insure that it's accurate, at the beginning and end of each shift
- Count out the till for the next cashier
- Clean and the store, cross merchandising to boost sales, stocking shelves.
Education
Diploma -
Orchard View Charter School
Sebastopol, CA06.2015
Skills
- Dementia Care Certified
- Customer Service
- Time management
- Cleaning
- Food prep, cooking
- Senior Care
- Caregiving
- Medication Administration
- Communication skills
- Restaurant experience
- Direct sales
- Leadership
- Guest services
- Organizational skills
- Basic math
- Memory care
- Customer Complaint Resolution
- Cash handling
- Computer literacy
- Team Collaboration
- Problem Resolution
- Customer Support
Certification
ServSafe
Assessments
- Food safety, Proficient, 10/01/21, Knowledge of proper food and equipment handling safety measures
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Relocation: Anywhere
Timeline
Customer Service Associate
In-N-Out Burger
11.2023 - Current
SAS Retail Merchandising
SAS Retail Services
10.2023 - 12.2023
Cashier/Barista/Line cook
Sweetie Pies
05.2023 - 10.2023
Front Desk Associate
Sonoma Fit
06.2022 - 05.2023
Cashier/Sales Associate
Safeway
11.2021 - 04.2022
Busser/Food Runner
Murphy's Irish Pub
03.2021 - 11.2021
Caregiver/Personal Assistant
Sonoma Grove
01.2021 - 07.2022
Cashier
Valero & Mobil Gas Station
07.2020 - 01.2021
Diploma -
Orchard View Charter School