Evidence Aluko
Baltimore,MD
Summary
Dedicated pre-nursing student with a strong background in healthcare, customer service, and senior living environments. Skilled at fostering compassionate patient interactions and efficiently multitasking to support clinical teams. Demonstrates strong academic performance complemented by real-world experience, underscoring a commitment to a nursing career. Proven ability to adapt in dynamic settings while maintaining a patient-centered approach. Eager to leverage hands-on experience and academic knowledge to contribute effectively to healthcare teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
04.2023 - Current
- Assist customers across pharmacy and retail departments.
- Resolved customer complaints effectively, improving satisfaction and loyalty.
- Trained new associates on customer service protocols and operational procedures.
- Collaborated with healthcare professionals to resolve prescription discrepancies efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Dining Room Server
Oak Crest Retirement Community
Parkville, MD
05.2025 - 09.2025
- Delivered exceptional dining experiences by providing attentive service and ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery to residents.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted in training new servers on service protocols and community policies.
Crew Member
McDonald's
08.2022 - 03.2023
- Delivered fast, accurate service in a high-volume environment.
- Supported team members to maintain quality and efficiency.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
Education
Bachelor of Science - Pre-Nursing Major
Towson University
8000 York Rd05.2027
Some College (No Degree) - General Studies
CCBC
Rossville, MdHigh School Diploma -
Overlea High School
Baltimore, MD06.2025
High School -
Sollers Point Technical High School
Dundalk, MD05.2025
Skills
- Compassionate patient-centered care
- Strong communication & interpersonal skills
- Healthcare and senior living experience
- PTCB Certified Pharmacy Technician
- BLS & First Aid certified
- Detail-oriented, reliable, and adaptable
- Collecting & recording vital signs
- Alzheimer's and dementia care
- Electronic charting
- Medical terminology
- Companionship and emotional support
Affiliations
- Vice President, High School Class Officer
- Member, Red Cross
- Member, National Honor Society
- Member, National Technical Honor Society
- Member, Student Government Association
Certification
- Certified Pharmacy Technician (PTCB) — 2024
- Basic Life Support (BLS) & First Aid — 2024
- Certified Nursing Assistant (CNA) — 2024
Timeline
Dining Room Server
Oak Crest Retirement Community
05.2025 - 09.2025
Customer Service Associate
Walgreens
04.2023 - Current
Crew Member
McDonald's
08.2022 - 03.2023
Bachelor of Science - Pre-Nursing Major
Towson University
Some College (No Degree) - General Studies
CCBC
High School Diploma -
Overlea High School
High School -
Sollers Point Technical High School
Experience
Oak Crest Senior Living Community, Server & Resident Support, 2025-05, Provide attentive dining and support services to senior residents., Ensure dietary needs are met while maintaining a safe, caring environment., Build rapport with residents using empathy and effective communication.