Tatyana Tesemma
Minneapolis,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Associate
North Market Pillsbury United Community
Minneapolis, MN
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Home Health Aide, Tealwood Senior
Living
Minneapolis, MN
04.2018 - 09.2020
- Enriching lives and helping seniors with dementia Allowing them to be as independent as possible
Teacher Aide
We win institute
Minneapolis, MN
06.2011 - 02.2016
- Helping children from grades kindergarten through eighth, with homework, after school activities, playing games, cooking and going on field trips.
McDonalds Manager
McDonald's
Edina, MN
06.2014 - 04.2019
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Certified Nursing Assistant/ Community Health W - Health
Summit Academy Opportunities Industrialization Center
Minneapolis, MN09.2017
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Washburn High School
Early Childhood Education - Science Teacher Education
Post University
Waterbury, CT01.2021
Skills
- Patients
- Effective communication skills
- Adaptability
- Creativity
- Customer Service
- Teamwork
- Home Care
- Dementia care
- Caregiving
- Cleaning
- Food preparation
- Patient care
- Memory care
Certification
CPR Certification
First Aid Certification
Timeline
Customer Service Associate
North Market Pillsbury United Community
11.2021 - Current
Home Health Aide, Tealwood Senior
Living
04.2018 - 09.2020
McDonalds Manager
McDonald's
06.2014 - 04.2019
Teacher Aide
We win institute
06.2011 - 02.2016
Certified Nursing Assistant/ Community Health W - Health
Summit Academy Opportunities Industrialization Center
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Washburn High School
Early Childhood Education - Science Teacher Education
Post University
CPR Certification
First Aid Certification
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