Andréa Souder
Freeport
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively, unsupervised, and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator | Medical Assistant
Freeport Primary & Immediate Care
Freeport
02.2024 - 07.2025
- Served as the first point of contact for patients, offering warm, professional service.
- Scheduled appointments using the electronic health record system effectively.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted patients with insurance verification and billing inquiries promptly.
- Updated charts and facilitated seamless intake and follow-up
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
Medical Office Specialist
Borland Groover
Santa Rosa Beach
08.2023 - 02.2024
- Managed appointment scheduling, insurance verification, and front desk operations.
- Communicated with patients regarding treatment plans and follow-up appointments.
- Answered and directed incoming calls in a professional manner.
- Ensured EHR accuracy while enforcing HIPAA compliance standards.
- Coordinated medical records and ensured accuracy of patient documentation.
- Performed data entry of patient information into the electronic health records system.
Laboratory Accessioning Technician
Stone Diagnostics
Santa Rosa Beach
10.2022 - 08.2023
- Processed incoming specimens and ensured proper labeling and documentation.
- Supported lab safety and inventory control.
- Contributed to quality control and reliability efforts.
Newborn Hearing Screen Technician
Pediatrix Medical Group
Fort Walton Beach
03.2022 - 10.2022
- Administered newborn hearing screenings by operating screening equipment according to established protocols and safety standards.
- Recorded patient information accurately for tracking and reporting purposes.
- Provided clear instructions to parents regarding the screening process and expectations.
Substitute Teacher (K-5)
Walton County School District
Walton County
12.2017 - 03.2020
- Delivered lesson plans and managed classroom behavior.
- Recorded attendance and student activity.
Youth Development Specialist
Boys and Girls Club
Fort Walton Beach
10.2017 - 08.2019
- Led programs for youth education and recreation.
- Promoted safety and growth in diverse groups.
Preschool Assistant / Lead Teacher
Community Church Preschool
Niceville
08.2012 - 05.2017
- Supported early childhood development and lesson implementation.
- Maintained daily classroom records.
Education
Certificate - Certified Clinical Medical Assistant
Stepful
Detroit, MI05-2024
Associate of Applied Science - Medical Specialties
McKinley College
Fort Collins, CO08-2015
AAS - Health Information Technology
McKinley College
Fort Collins, CO01.2015
High School Diploma -
Brooke Point High School
Stafford, VA06-2004
Certificate - Medical Billing And Coding
U.S. Career Institute
Fort Collins, COSkills
- Customer service excellence
- Facility communication
- User form design
- Compassionate patient advocacy
- Process improvement
- EMR/EHR Systems (eClinicalWorks, etc)
- Health information management
- Insurance eligibility verification
- Patient Intake & Coordination
Certification
- Certified Clinical Medical Assistant (CCMA) - 2024
- BLS CPR Certified - 2022
- Medical Billing & Coding Certification (In Progress), U.S. Career Institute - Expected 2025
Timeline
Front Desk Coordinator | Medical Assistant
Freeport Primary & Immediate Care
02.2024 - 07.2025
Medical Office Specialist
Borland Groover
08.2023 - 02.2024
Laboratory Accessioning Technician
Stone Diagnostics
10.2022 - 08.2023
Newborn Hearing Screen Technician
Pediatrix Medical Group
03.2022 - 10.2022
Substitute Teacher (K-5)
Walton County School District
12.2017 - 03.2020
Youth Development Specialist
Boys and Girls Club
10.2017 - 08.2019
Preschool Assistant / Lead Teacher
Community Church Preschool
08.2012 - 05.2017
Certificate - Certified Clinical Medical Assistant
Stepful
Associate of Applied Science - Medical Specialties
McKinley College
AAS - Health Information Technology
McKinley College
High School Diploma -
Brooke Point High School
Certificate - Medical Billing And Coding
U.S. Career Institute
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