Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Andrea Spencer

9100 Walker Road Apt.#K23 Shreveport,LA

Summary

Meticulous Cage Supervisor with over twenty years of cash handling experience, strong math aptitude and excellent attention to detail to maintain accuracy and security required in cage operations. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce and facilitating accurate and secure operation of cashier cages while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations

Overview

17
17
years of professional experience

Work History

Cage Shift Supervisor

Bally's Shreveport
Shreveport, Louisiana
08.2021 - 09.2022
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Deli Clerk

Kroger Marketplace
Shreveport, Louisiana
09.2016 - 02.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Cash Management Service Teller

Loomis Armored
Shreveport, Louiaiana
01.2016 - 08.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Cage Shift Supervisor

Horseshoe Casino
Bossier City, Louisiana
01.2011 - 11.2015
  • Assisted Cage Manager with day to day operations of the casino cage.
  • Supervised and coordinated staffing scheduling to meet business demands.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Protect departmental assets; provide direct supervision to ensure protection of company funds
  • Issuing lines of credit within department limits
  • Encouraged positive attitudes within the department ensuring excellent guest service internally and externally

Education

High School Diploma -

Mansfield High School
Mansfield, LA
05.1991

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Written Communication
  • Excellent Communication

Timeline

Cage Shift Supervisor

Bally's Shreveport
08.2021 - 09.2022

Deli Clerk

Kroger Marketplace
09.2016 - 02.2022

Cash Management Service Teller

Loomis Armored
01.2016 - 08.2021

Cage Shift Supervisor

Horseshoe Casino
01.2011 - 11.2015

High School Diploma -

Mansfield High School
Andrea Spencer