Ebony Hobbs
Alton,United States
Summary
Professional supervisor with proven experience in gaming and hospitality industry. Skilled in managing cage operations, ensuring compliance with regulations, and safeguarding assets. Highly reliable, adaptable to evolving needs, and focused on fostering team collaboration to achieve optimal results. Strong in cash handling, conflict resolution, and maintaining high standards of customer service.
Overview
12
12
years of professional experience
Work History
Cage Shift Supervisor
Argosy Casino Alton
Alton, Il
10.2024 - Current
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Resolved customer disputes efficiently and professionally, resulting in high levels of customer satisfaction.
- Enhanced operational efficiency by implementing and maintaining strict inventory controls for cage cash and assets.
- Ensured accurate documentation of all transactions by diligently supervising cashiers and verifying cash handling procedures.
- Promoted teamwork among staff members through regular communication, collaboration, and problem-solving initiatives.
- Managed cashiers'' breaks effectively, ensuring adequate coverage during peak hours without compromising efficiency or customer service quality.
Cage Dual Rate Supervisor
Hollywood Casino
St. Louis, United States
07.2021 - Current
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Supervised all cage employees, cashiers, main bankers and guest service representative.
- Handled paperwork when summarizing daily transactions, or balancing books and cash drawers.
Health Service Finance Coordinator
Commerce Bank
06.2024 - 11.2024
- Managed accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
- Maintained compliance with regulatory requirements through diligent record-keeping and thorough documentation practices.
- Facilitated cross-functional collaboration by working closely with other departments on financial matters.
- Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
Teller
St. Louis Community Credit Union
St. Louis, United States
09.2022 - 08.2023
- Handling transactions: Receiving deposits, processing payments, and disbursing withdrawals.
- Answering questions: Answering phones and answering inquiries about accounts and banking.
- Promoting products: Recommending services and products offered by the bank, and promoting new products that may benefit the customer.
- Managing paperwork: Filling out deposit and withdrawals slips and overseeing ATM deposits and withdrawals.
- Balancing numbers: Reconciling all transactions at the end of their shift.
- Other tasks: Verifying identities, being alert to security and signs of fraud, and forwarding customer requests to Bank Managers.
Security Officer
G4S Secure Solutions
St. Louis, MO
12.2020 - 07.2021
- Performed all security functions, including Monitoring cameras, foot and mobile patrols, securing entrances and exits.
- Effectively monitored security during 8-16 hour shifts.
- Followed G4S standard duties and procedures.
- Monitored all points of entry.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Correctional Officer
Milwaukee County House of Corrections
Franklin, WI
08.2020 - 11.2020
- Conducted headcounts to ensure that each prisoner is present.
- Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
- Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and kept daily logs of prisoner activities.
Security Supervisor
Securitas
Milwaukee, WI
03.2019 - 08.2020
- Monitored employees, Direct Supervision of employees, created employee schedules, filed daily reports, created employee badges, answering inbound calls directly, monitored people walking through metal detectors, monitored cameras, secured facilities, conducted hourly tours around various sites, On-site traffic security.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Customer Service Representative
US Cellular
Waukesha, WI
02.2018 - 03.2019
- Assisted customers by answering questions and solving problems.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Ensured customers' privacy and documentation on customers' inbound interactions.
- Resolved billing issues and prepared pricing information.
General Manager
Dunkin Donuts
South Milwaukee, WI
05.2017 - 02.2018
- Managed, hired and trained numerous employees for store.
- Ensured that supply needs were met by demand by overseeing all financial and inventory decisions.
- Greeted customers and respond to customer inquiries.
- Scheduling.
- Built customer loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
Head Cashier
Home Depot
Milwaukee, WI
08.2017 - 12.2017
- Made sure all employees were at their registers on time.
- Ensured all drawers were stocked and counted.
- Oversaw department while supervisor was away or on lunch.
- Closed frontend down of the store.
- Made sure all cashiers took breaks.
Bingo Floor Clerk/Cage Cashier
Potawatomi
Milwaukee, WI
01.2014 - 08.2017
- Ensured all guests got their prize money.
- Sold game paper and machines.
- Greeted and sat guests.
- Fixed broken machines.
- Called back winning game sheets.
- Gained customer trust and loyalty.
Education
High School Diploma -
North Division High School
Milwaukee, WISkills
- Creative Thinking
- Reporting and Documentation
- Team Collaboration
- Team Leadership
- Employee Training
- Honest and Ethical
- Flexible and Adaptable
- Problem-Solving
Timeline
Cage Shift Supervisor
Argosy Casino Alton
10.2024 - Current
Health Service Finance Coordinator
Commerce Bank
06.2024 - 11.2024
Teller
St. Louis Community Credit Union
09.2022 - 08.2023
Cage Dual Rate Supervisor
Hollywood Casino
07.2021 - Current
Security Officer
G4S Secure Solutions
12.2020 - 07.2021
Correctional Officer
Milwaukee County House of Corrections
08.2020 - 11.2020
Security Supervisor
Securitas
03.2019 - 08.2020
Customer Service Representative
US Cellular
02.2018 - 03.2019
Head Cashier
Home Depot
08.2017 - 12.2017
General Manager
Dunkin Donuts
05.2017 - 02.2018
Bingo Floor Clerk/Cage Cashier
Potawatomi
01.2014 - 08.2017
High School Diploma -
North Division High School