Elizabeth Deluna
Black River Falls
Summary
Detail-oriented supervisor recognized for strong cash handling and communication skills. Adept at training teams to exceed customer service expectations while ensuring compliance and operational integrity. Ready to leverage expertise to drive guest satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Cage Shift Supervisor
Ho-Chunk Gaming Black River Falls
Black River Falls, WI
03.2025 - Current
- Supervised daily operations of cage, ensuring compliance with gaming regulations and internal policies.
- Trained and mentored staff on cash handling procedures and customer service standards.
- Managed currency exchange transactions, maintaining accuracy in financial records and documentation.
- Monitored security protocols to prevent theft and ensure a safe environment for guests and employees.
- Collaborated with management to develop strategies for improving operational efficiency within the cage area.
- Resolved customer inquiries and issues promptly, enhancing guest satisfaction and loyalty.
- Conducted regular audits of cash drawers, identifying discrepancies and implementing corrective actions as needed.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Facilitated smooth shift transitions by effectively managing cage operations during changeover periods.
- Contributed to a positive work atmosphere by displaying strong leadership qualities while fostering professional growth within the team.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Reconciled daily summaries of transactions and accurately counted funds to balance books using Ditronics.
- Trained, supervised and evaluated workers.
PCA
Trempealeau County Health Care Center
Whitehall, WI
01.2025 - 03.2025
- Assisted residents with daily living activities to promote independence and enhance quality of life.
- Monitored and documented patient vital signs, ensuring accurate health records for care planning.
- Collaborated with healthcare team to implement individualized care plans tailored to resident needs.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Assistant Food Service Manager
Kwik Trip
Black River Falls, WI
10.2015 - 11.2024
- Oversaw daily food service operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Developed scheduling strategies to optimize labor efficiency during peak hours.
- Implemented inventory management systems to track stock levels and reduce waste.
- Facilitated team meetings to discuss operational challenges and develop actionable solutions.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over [Number] guests.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Accurately monitored inventory levels in order to accurately order supplies.
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Implemented cost-saving measures through effective portion control and minimizing food waste.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Demonstrated conflict management skills while supervising employees.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Communicated with customers to answer questions or concerns.
- Oversaw training of more than 15 team members.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
GED -
Western Technical College
La Crosse04-2026
Skills
- Motivational skills
- Cash handling expertise
- Banking procedures
- Security protocols
- Policy enforcement
- Cashier supervision
- Casino regulations compliance
- Staff training and development
- Data entry proficiency
- Record keeping
- Regulatory compliance
- Stress management techniques
- Casino operations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Relationship building
- Operational efficiency
- Employee supervision
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Operational planning
- Conflict resolution
- Operations management
- Computer literacy
- Goal setting
- Risk assessment
- Professionalism
- Customer complaint resolution
- Interpersonal communication
- Sales strategy
- Inventory control
- Time management abilities
- Written communication
- Adaptability
- Currency exchanges
- Customer retention
- Workflow coordination
- Rules enforcement
- Performance evaluation
- Jackpot payment management
Timeline
Cage Shift Supervisor
Ho-Chunk Gaming Black River Falls
03.2025 - Current
PCA
Trempealeau County Health Care Center
01.2025 - 03.2025
Assistant Food Service Manager
Kwik Trip
10.2015 - 11.2024
GED -
Western Technical College