Andrea Statz
Saint Cloud,MN
Summary
Dynamic professional with a proven track record in emotional support and development, and adept in documentation and reporting. At Children's Day Montessori, I enhance student well-being and facilitate positive relationships, significantly contributing to a nurturing educational environment. Skilled in teamwork and collaboration, I excel in roles requiring adaptability and ensure a supportive and inclusive atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childcare Lead Teacher
Children's Day Montessori
08.2018 - Current
- Support students' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Participate in professional development opportunities to stay current with best practices.
- Collaborate with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitor classroom to verify safe and secure environment.
- Establish positive relationships with students and families.
Customer Solutions Specialist
Capital One
03.2015 - 08.2018
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Increased client retention through personalized attention and proactive problem solving.
- Monitored and analyzed customer feedback to track patterns and report areas for improvement to management.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Leasing Agent
Brutger Equities
01.2013 - 03.2015
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Toured property with prospective tenants while building rapport and provided wealth of information in regards to its key features.
Education
Associate of Arts - Early Childhood Care And Education
Saint Cloud Technical & Community College
Saint Cloud, MN05-2018
Skills
- Classroom Organization
- Effective Parent-Teacher Communication
- Adaptability and Flexibility
- Emotional Support and Development
- Child Safety Procedures
- Documentation And Reporting
- Teamwork and Collaboration
- Child CPR and First Aid
Certification
Pediatric CPR/First Aid, AED
Awards
2024 Dog Foster of the Year Award-Tri County Humane Society
Languages
English
Native or Bilingual
Timeline
Childcare Lead Teacher
Children's Day Montessori
08.2018 - Current
Customer Solutions Specialist
Capital One
03.2015 - 08.2018
Leasing Agent
Brutger Equities
01.2013 - 03.2015
Pediatric CPR/First Aid, AED
Associate of Arts - Early Childhood Care And Education
Saint Cloud Technical & Community College
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