Andrea St. John
Summary
Experienced Training Specialist with fifteen-year record of success in technical instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring communication and training abilities to a growth-oriented role.
Overview
29
29
years of professional experience
Work History
Implementation Training Specialist
Unifirst Corporation
Tampa, FL
01.2022 - 10.2023
- On-site training for administrative and operational staff in the use of new software, visiting locations throughout the United States
- Present and demonstrate all the aspects of the new software, ensuring that staff has a complete understanding of the material
- Provide support before, during and after the conversion, in person and virtual
- Train the Service department on their new equipment.
- Documented participation and evaluated learning for each participant.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
Captioning Assistant
Captel Service Specialists
Tampa, FL
07.2018 - 01.2022
- Provide accurate captions for hearing-impaired clients telephone conversations
- Guide new employees as they transition from training program
- Worked remotely and on-site.
Merchandiser / Cashier
Beall's Department Stores Inc.
Riverview, FL
05.2017 - 07.2018
- Ensure that the sales floor always had orderly and relevant merchandise
- Development of commercial strategies: advertising and pricing (clearance).
- Inspected merchandise for quality and arranged proper display location on floor.
- Conducted regular store audits to verify compliance with company policies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Picker
Amazon
11.2014 - 02.2017
- Fulfill delivery orders through picking items from the stock warehouse
- Ambassador to new employees and coach them when they finished training
- Compliance with all production benchmarks.
- Pulled orders quickly to maintain demanding productivity goals.
Inventory Manager (Retail Inventory Expert)
WIS International Inventory Service
Multiple Locations
03.1995 - 05.2014
- Member of some of the most productive and profitable teams in the country
- Worked internationally in Germany, China and the Caribbean (logistics)
- Build and maintain exceptional customer relationships
- Schedule, billing, payroll and managed inventories
- Regional trainer and district recruiter.
Education
Bachelor of Arts - History
University of South Florida
Tampa, FL12.2019
Associate of Arts - General Studies
Hillsborough Community College
Tampa, FL05.2017
Skills
- Project Development
- Project Implementation
- Video Instruction
- Program Planning
- Job Training
- Motivational Speaking
- Providing Feedback
- Adult Learning Theories
- Active Listening
- Instructional Techniques
- Online Training
- Task Prioritization
Accomplishments
- Contributor, Tampahistorical.org
- Presenter, World Languages Colloquium, USF Spring 2019
- Intern, City of Tampa Archives and Records, 2019
- Phi Theta Kappa
Timeline
Implementation Training Specialist
Unifirst Corporation
01.2022 - 10.2023
Captioning Assistant
Captel Service Specialists
07.2018 - 01.2022
Merchandiser / Cashier
Beall's Department Stores Inc.
05.2017 - 07.2018
Picker
Amazon
11.2014 - 02.2017
Inventory Manager (Retail Inventory Expert)
WIS International Inventory Service
03.1995 - 05.2014
Bachelor of Arts - History
University of South Florida
Associate of Arts - General Studies
Hillsborough Community College