Andrea St Pierre
Poughkeepsie,NY
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Taconic DDSO
Rhinebeck, NY
01.2025 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Care Manager
Astor Services
Poughkeepsie, NY
10.2022 - 01.2025
- Oversees and provides access to necessary services to prevent hospitalizations, maintain health, and ensure stability in the home and community
- Overall provision and coordination of services to an assigned caseload of 20-25 children
- Guide program enrollees and legal guardians through the healthcare system, identifying providers and community-based supports
- Gather and complete assessments to document eligibility and identify areas requiring supportive services
Operations/Beauty Sales Advisor
Ulta Beauty
Poughkeepsie, NY
08.2016 - 09.2024
- Engages with guests in a fast paced retail environment to understand and anticipate customer service needs
- Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Keeps signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Executes planograms, processes weekly shipments, and collaborates with vendors
Fine Jewelry Sales Associate
Macy's
Poughkeepsie, NY
12.2009 - 08.2016
- Created and facilitated meetings of weekly and monthly sales goals
- Collaborated with team members to ensure that day-to-day processes ran smoothly
- Key holder responsible for opening and closing the department, ensuring accuracy of registers and inventory
Case Manager
Putnam Family & Community Services
Carmel, NY
05.2007 - 03.2009
- Met directly with a caseload of twenty five clients per month to assess needs and develop individualized continuing care plan in collaboration with physician
- Facilitated referrals to collaborative specialty health providers and community services to access benefits and drive continuity of care
- Cultivated and maintained effective communication with members of interdisciplinary care team
- Created admission reports, service plans, and documented patient progress to maintain record of case activity
- Referred clients to community resources for services, such as housing, job placement, medical treatment, financial assistance, counseling and legal aid
Medicaid Service Coordinator
Hudson Valley Cerebral Palsy Association
Patterson, NY
01.2004 - 05.2007
- Provided direct service and support to a caseload of twenty-six individuals, ranging from preschool to adulthood.
- Completed referrals for child advocacy issues.
- Participated in the determination of organizational policies, including but not limited to participant eligibility, program requirements, and benefit applications.
- Established and maintained relationships with community agencies and organizations to meet client needs and avoid duplication of services.
- Led multidisciplinary case reviews, developed and implemented plans of care.
Child and Family Specialist
Mental Health Association Inc.
Kingston , NY
03.2003 - 10.2003
- Conducted home visits for youth in the foster care system
- Supervised visits with birth parents
- Consulted with parents, teachers, and other school personnel to implement solutions to issues such as truancy, and behavioral issues.
- Maintained case history records, and prepared documentation for case reviews.
- Coordinated referrals for community services and programs including physicians, camps, sports, and after school care.
Medicaid Service Planning Coordinator
Mental Health Association Inc.
Kingston, NY
07.2002 - 03.2003
- Collaborated with members of interdisciplinary teams on behalf of clients in order to develop comprehensive service plans.
- Developed relationships with providers, including physicians, hospitals, and psychologists, to facilitate referrals for specialized care needs.
- Served as a liaison between clients and providers by communicating relevant information about the client's condition or treatment plan.
Education
Bachelor of Arts - Sociology, Anthropology
University At Albany
Skills
- Patient & family support
- Service coordination
- Policy Adherence
- Case assessments
- Care planning
References
Available Upon Request
Awards
Norman Vincent Peale Outstanding Service Award, Adult Case Management Program at Putnam Family and Community Services
Timeline
Direct Support Professional
Taconic DDSO
01.2025 - Current
Care Manager
Astor Services
10.2022 - 01.2025
Operations/Beauty Sales Advisor
Ulta Beauty
08.2016 - 09.2024
Fine Jewelry Sales Associate
Macy's
12.2009 - 08.2016
Case Manager
Putnam Family & Community Services
05.2007 - 03.2009
Medicaid Service Coordinator
Hudson Valley Cerebral Palsy Association
01.2004 - 05.2007
Child and Family Specialist
Mental Health Association Inc.
03.2003 - 10.2003
Medicaid Service Planning Coordinator
Mental Health Association Inc.
07.2002 - 03.2003
Bachelor of Arts - Sociology, Anthropology
University At Albany
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