Open To Work
Andrea Stratton
Rehabilitation Specialist/Customer Service
Utica,NY
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new goals. Proactive and versatile with a dedication to quickly adapting to new environments. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
Production Line Leader
All seasonings
Oneida, NY
01.2018 - 08.2021
- Led production line teams to ensure efficient workflow and quality standards.
- Trained new employees on safety procedures and operational protocols.
- Monitored equipment performance and coordinated maintenance schedules.
- Implemented process improvements to reduce downtime during production shifts.
- Collaborated with quality assurance to maintain product consistency and safety compliance.
- Facilitated team meetings to discuss challenges and share best practices.
Animal Care Specialist
Wanderers Rest
Canastota, New York
02.2014 - 02.2016
- Provided daily care for animals, ensuring health and well-being.
- Maintained clean and safe animal habitats according to established protocols.
- Assisted in administering medications and treatments as directed by veterinarians.
- Educated visitors about animal care practices and environmental conservation.
- Monitored animal behavior and reported any concerns to the team.
- Collaborated with staff to develop enrichment activities for animals.
- Participated in training new team members on care procedures and safety.
- Supported community outreach programs to promote animal welfare initiatives.
- Trained new staff members on proper animal handling procedures.
- Educated customers regarding proper animal care techniques and requirements.
- Cleaned and maintained animal enclosures on a daily basis.
- Coordinated with volunteers who provided assistance with feeding, cleaning, exercising and socializing animals.
- Observed the behavior of animals to detect signs of illness or injury.
- Developed relationships with local rescue organizations in order to coordinate pet relocation efforts.
- Ensured that all safety protocols were followed when handling potentially hazardous materials.
- Performed basic grooming tasks such as brushing fur and trimming nails for pets under supervision.
- Conducted weekly inspections of cages, kennels, runs and other areas where animals are housed.
Director of Operations
CAREFREE
11.2008 - 07.2012
- I provided & implemented collaborative, person-centered processes that helped individuals with mental health and/or substance use conditions develop skills and access resources to live meaningful lives within their communities.
- It combined interventions like skill-building for independent living with environmental modifications to reduce stressors and promote recovery, full community integration, and an improved quality of life.
- Skills: Environmental adaptation, Skill development, Community integration, Implementation of healthy relationship/peer skills, Team building & collaboration.
- Consumer Services
- Led cross-functional teams in executing strategic initiatives for growth.
- Fostered a collaborative environment through effective communication and leadership.
- Educated clients on adaptive techniques for daily living activities.
- Facilitated support groups to foster peer connections and motivation.
- Advocated for client resources and services within the community network.
- Encouraged positive behavior change by developing goals and objectives for each client.
- Established long and short-term goals for therapeutic services to encourage patient progress.
Customer Support Representative
Apex-Verizon Customer Service
06.2009 - 03.2011
- Proven ability to resolve complex customer issues, improve service delivery, and handle high-volume interactions while maintaining a customer-centric attitude.
- I utilized strong problem-solving, communication, and multitasking abilities, adept at working in fast-paced, customer-focused environments.
- Also implemented data entry, CRM systems, Microsoft Office Suite, order processing, billing inquiries.
- Focusing on customer satisfaction, problem-solving, communication, and conflict resolution.
- Skills: Handle customer interactions, Manage accounts and records, Improve processes and results, ability to multitask, Active listening, Practiced Empathy.
3rd Key
Dollar General
Sherrill, New York
08.2004 - 05.2009
- I held a leadership position responsible for assisting with daily store operations, including opening and closing the store, managing cash and security, and supervising employees.
- Key responsibilities included providing customer service, maintaining store appearance, stocking shelves, and ensuring the store was clean, organized, and secure.
- Skills: Customer Service: Providing excellent customer service, answering inquiries, and assisting cashiers during busy periods., Store Operations: Opening and closing the store, managing the security alarm system, and handling cash, including deposits., Supervision: Assisting with employee supervision, setting schedules, and providing training or coaching to new employees., Store Maintenance: Ensuring the store is clean, organized, and stocked according to visual merchandising standards., Inventory and Merchandising: Assisting with inventory management, unloading trucks, and executing planogram changes., Leadership: Acting as the manager on duty and taking on managerial responsibilities when management is absent.
Education
Some College - Science in human services
Columbia College
Skills
- Strong communication
- Adaptability
- Emotional intelligence
- Time management
- Professional demeanor
- Problem solving
- Active listening
- Conflict resolution
- Self motivation
- Technical proficiency
- Digital communication fluency
- Organization
- Reliability
- Delivery of competitive edge
- Accountability
- Boost brand reputation
- Quality assurance
- Process improvement
- Team leadership
- Workflow optimization
- Customer engagement
- Effective communication
- Inventory management
- Team oversight
- Shift supervision
- Assembly and production
- Decision-making
- Solutions development
- Shift scheduling
- Adaptability and flexibility
- Problem-solving abilities
- Performance improvement
- Team building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Line Leader
All seasonings
01.2018 - 08.2021
Animal Care Specialist
Wanderers Rest
02.2014 - 02.2016
Customer Support Representative
Apex-Verizon Customer Service
06.2009 - 03.2011
Director of Operations
CAREFREE
11.2008 - 07.2012
3rd Key
Dollar General
08.2004 - 05.2009
Some College - Science in human services
Columbia College