Andrea Suarez
Mortgage Loan Originator
Osteen,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Morgan & Morgan Law Firm
Longwood, FL
03.2021 - Current
- Built strong relationships with clients, and potential clients, through positive attitude and attentive response.
- Led team of 20-40 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching performance goals.
- Molded team and embraced change to adapt within dynamic company procedures.
- Worked with Department Managers to create training materials.
Restaurant Supervisor
Venice Pizza & Pasta
Casselberry, FL
05.2019 - 03.2021
- Coordinated over 10 team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Established in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant General Manager
Imperial Dynasty Chinese And Japanese Cuisine
Longwood, FL
07.2018 - 07.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined over 10 employees to maximize performance.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw computer database and physical filing systems.
Sales Representative Supervisor
C. G. Paint, LLC.
Casselberry, FL
07.2017 - 07.2018
- Generated sales reports with Microsoft Excel to monitor performance goals.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to over 30 clients per day.
- Reported sales data to upper management for review.
Education
College Class - English-as-a-Second-Language Education
Valencia College
Orlando, FL03.2021
High School Diploma -
U. E. P. Maracay School Institute
Venezuela07.2014
Skills
- Coaching and Mentoring
- Shift Scheduling
- Evaluating Employee Work
- Continuous Professional Improvement
- Analytical Thinking
- Spanish Interpreting
Accomplishments
- Used Microsoft Excel to develop performance tracking spreadsheets.
- Achieved quality assurance goals by completing 1:1 coaching with accuracy and efficiency.
Certification
- Certified Food Manager, National Registry of Food Safety Professionals - Feb 2019 -Feb 2024
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Morgan & Morgan Law Firm
03.2021 - Current
Restaurant Supervisor
Venice Pizza & Pasta
05.2019 - 03.2021
Assistant General Manager
Imperial Dynasty Chinese And Japanese Cuisine
07.2018 - 07.2019
Sales Representative Supervisor
C. G. Paint, LLC.
07.2017 - 07.2018
College Class - English-as-a-Second-Language Education
Valencia College
High School Diploma -
U. E. P. Maracay School Institute
- Certified Food Manager, National Registry of Food Safety Professionals - Feb 2019 -Feb 2024
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