Andrea Suarez
Analyst
Summary
An analytical professional with 7+ years of experience in customer service and administration. As an innovative student, I am to gain experience as a business analyst.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Patient Access Advocate
LabCorp
San Diego, CA
10.2018 - 05.2022
- Operated on business intelligence applications to input program data
- Analyzed and tracked pilot programs launched using BI tools (Siebel Analytics & Salesforce)
- Provided constructive feedback with data visualizations to clients and management
- Joined management meetings to incorporate ideas and provide support
- Assisted manager with assigning out daily tasks and completed special tasks on top of daily responsibilities
- Worked with patients to identify barriers that prevent access to therapies and determine how to navigate the complexities of the system
- Take ownership of a case from start to finish to ensure patient is on their therapy and remains adherent
- Serve as a primary contact and communicate with pharmaceutical companies to help them track insurance coverage trends and policies
- Assist with training new team members
- Served as a data checker by reviewing data entered in Siebel
- Liaise with partner distributors and pharmaceutical manufacturers to request products per the programs guidelines and track shipments
- Be familiar with the marketplace and the insurance options available for patients. Inform patients on available options
Program Specialist
LabCorp
San Diego, CA
10.2018 - 03.2021
- Quickly and efficiently respond to incoming calls/faxes and identity how best to assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage
- Coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of patients per the program specifications
- Process patient applications of various complexities, and follow the programs specifications to determine their eligibility
- Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary
Data Entry Specialist
MyBioSource, Inc.
San Diego, CA
08.2017 - 03.2018
- Source for research companies and research universities
- Create invoices for research companies and labs
- Utilized Quickbooks for invoices and data entry
- Follow up with clients regarding purchased orders
- File and charge invoices
Youth Employment Specialist
Employment Development Department
San Diego, CA
09.2016 - 06.2017
- Assist youth ages 15-25 in achieving their educational and vocational goals
- Provide referrals to services under the Workforce Investment Act (WIA)
- Submit weekly and monthly client case reports to management
- Maintain an ongoing caseload of 15-25 clients
- Provide detailed case history records and prepare reports for management
- Refer individuals to public, private agencies, and applicable community resources
- Conduct workshops for resume building and job search
- Provide eligibility, assessment, career exploration, case management, and training assistance
Education
Bachelor of Science - Health Entrepreneurship And Innovation
Arizona State University
Tempe, AZ 03.2020 - Current
Skills
Excel Specialist
Tableau Specialist
Intercultural Skills
Fluent in ENG/SPA
Intellectual
Communication
Problem-solving
Statistical Language/Software
Critical thinking
Learner
SQL Specialist
Python Specialist
Timeline
Bachelor of Science - Health Entrepreneurship And Innovation
Arizona State University
03.2020 - Current
Patient Access Advocate
LabCorp
10.2018 - 05.2022
Program Specialist
LabCorp
10.2018 - 03.2021
Data Entry Specialist
MyBioSource, Inc.
08.2017 - 03.2018
Youth Employment Specialist
Employment Development Department
09.2016 - 06.2017