Andrea Swope
Experienced Coordinator and Manager
Sorrento,FL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including in depth product knowledge, opening and closing procedures, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
23
23
years of professional experience
Work History
Sales Associate
Regal Paint & Decorating
Orlando, FL
07.2018 - 10.2020
- Engaged customers in friendly, professional dialogue to determine needs
- Sold various products by explaining unique features and educating customers on proper application or usage
- Answered product questions with up-to-date knowledge of sales and promotions
- Increased purchase amounts by cross-selling with similar products
- Developed trusting relationships with customers by making personal connections
- Worked with fellow sales team members to achieve group targets
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Used technology resources to assist customers in locating and selecting items
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
Store Manager
Regal Paint & Decorating
Winter Garden, FL
10.2020 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Answered product questions with up-to-date knowledge of sales and promotions
- Evaluated store performance and incorporated feedback to implement improvement plans
- Established store tactics and strategies to achieve operational performance and sales goals
- Trained and mentored associates to teach daily tasks and procedures
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Managed inventory tracking and physical inventory counts to minimize loss
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Painting Contractor
Self-employed
St. Louis, MO
07.2001 - 08.2018
- Scheduled and coordinated appointments and assisted customers in selecting and matching colors
- Selected premixed paints or mixed pigments and compounds to achieve correct color and consistency
- Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches, or using decorative painting techniques
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers
Service Advisor
Plaza Motors West Mercedes Benz
O'Fallon, MO
02.2012 - 08.2015
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Determined accurate prices for automotive customer services, consistently searching for deals and best prices
- Booked repair orders and allocated proper labor time for technicians
- Initiated and process Warranty claims and determined requirements for coverage
- Managed loaner vehicles; processed loaner vehicle contracts
- Collaborated with sales team members to drive growth and development
Customer Care Representative
Plaza Motors
St Louis, MO
04.2010 - 02.2012
- Excellent communication skills and professional demeanor
- Superior concierge service for customers of nine luxury car lines
- Delivered customer support to high call load each shift
- Analyzed and coordinated rapidly changing schedules to confirm service availability
Missouri Veteran Interview Coordinator
Patriot Productions
, Missouri
08.2007 - 08.2009
- Organized teams and resources to conduct more than 250 interviews with Missouri Veterans as part of MissouriVeteranStories.com, now kept by the Library of Congress.
- Booked hotel rooms, car rentals and flights for company trips and conferences
- Coordinated with other supervisors, combining group efforts to achieve goals.
Video Production Coordinator
Forever Studios
St Louis, MO
11.2005 - 04.2008
- Assisted with management of several large projects with high profile clients such as St. Louis Cardinals and McCarthy Building Companies
- Identified, recruited, and scheduled more than 600 biographical interviews for Missouri Veteran Stories within a 2 year period
- Operated at below budget levels consistently
- Planned shoots, scheduled talent and oversaw set up for filming
- Maintained client and contractor databases
- Maintained department calendar
- Recruited and Previewed new department hires
- Scanned an manipulated photos as part of video production
Marketing Assistant
Forever Studios
St Louis, MO
11.2005 - 04.2008
- Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
- Interacted with CFO and President, Liaised between upper management and sales department, communicating sales objectives
- Created and maintained marketing materials and internal forms
- Designed and assembled presentation materials
- Maintained Department Calendar
Education
Graphic Design
St. Louis Community College
St Louis, MOGraphic/Fine Art Emphasis
University of Missouri - St Louis
St Louis, MOSkills
- MS Office proficient
- Employee training
- Program implementation
- Outstanding communication skills
- Project management
- Sales professional
- Reliable
- Store operations oversight
- Employee supervision and motivation
- Customer retention
- Employee development
- Schedule Management
- Relationship Building
- Good Judgment
- Multiple Priorities Management
- Project Coordination
- Attention to Detail
- Microsoft Office
- Verbal and Written Communication
- Personnel Management
- Resource Management
Timeline
Store Manager
Regal Paint & Decorating
10.2020 - Current
Sales Associate
Regal Paint & Decorating
07.2018 - 10.2020
Service Advisor
Plaza Motors West Mercedes Benz
02.2012 - 08.2015
Customer Care Representative
Plaza Motors
04.2010 - 02.2012
Missouri Veteran Interview Coordinator
Patriot Productions
08.2007 - 08.2009
Video Production Coordinator
Forever Studios
11.2005 - 04.2008
Marketing Assistant
Forever Studios
11.2005 - 04.2008
Painting Contractor
Self-employed
07.2001 - 08.2018
Graphic Design
St. Louis Community College
Graphic/Fine Art Emphasis
University of Missouri - St Louis