Andrea Talavera
Chicago,IL
Overview
4
4
years of professional experience
Work History
TAP Supervisor
Victoria's Secret & PINK
Chicago, IL
11.2022 - Current
- Open and closed the store (key carrier)
- Preparing the day with a Daily Plan , RFID and opening registers.
- Daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Observing Associates and managers to make daily written observations and speak to them about it at the end of their shift or day.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Jazmin's Flowers
Chicago, IL
04.2019 - Current
- Performed daily cash register opening and closing functions (key carrier) .
- Pack and warped all completed arrangements of the day for secure delivery.
- Created custom flower arrangements for in-store customers.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost business and trust.
- Placed floral arrangements in refrigerated cases and arranged fixtures for display .
Sales Associate
Victoria's Secret & PINK
Chicago, IL
05.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Phone Sales Representative
Boost Moblie
Chicago, IL
08.2020 - 04.2021
- Open and closed while following the procedures of the store. (Key carrier)
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Memorized in-store promotions and special offers to be able to quickly help customers needs.
- Kept tract of all current and incoming inventory daily.
- Broke down objections using friendly and persuasive strategies.
- Maintained and recorded customers information in our system .
Education
High School Diploma -
Instituto Justice And Leadership Academy
Chicago, IL06.2020
Skills
- Cash Handling
- Bilingual
- Multitasking
- Adaptability
- Problem solving
- Flexible Hours
Timeline
TAP Supervisor
Victoria's Secret & PINK
11.2022 - Current
Sales Associate
Victoria's Secret & PINK
05.2021 - 11.2022
Phone Sales Representative
Boost Moblie
08.2020 - 04.2021
Sales Associate
Jazmin's Flowers
04.2019 - Current
High School Diploma -
Instituto Justice And Leadership Academy