Andrea Tessier

· Addressed customer issues through effective communication and problem-solving techniques via phone, enhancing overall customer experience.

· Assisted customers with account inquiries and transaction processing, ensuring timely resolution and satisfaction.

· Collaborated with team members to streamline processes, improving service delivery.

· Provided feedback on customer concerns to improve product offerings and services.

· Delivered timely chat support to customers, efficiently resolving inquiries and enhancing overall customer satisfaction.

· Collaborated with team members to establish best practices, and improve effectiveness of chat support processes.

· Used software to track customer interactions and maintain accurate records.

· Handled high volume email correspondence, ensuring timely responses while meeting service level agreements.

Responded to customer inquiries via email regarding account issues and services.

• · Resolved customer inquiries through email communication, contributing to improved customer satisfaction.
• Provided technical support for online banking applications and troubleshooting.
• Maintained accurate records of customer interactions and issues resolved.