Ashley Pulliam
Cortland
Summary
Highly motivated customer oriented with over 15 years of experience in diverse and challenging environments. Hard working, detail oriented, and able to multitask in target driven and high-pressure situations.
Overview
14
14
years of professional experience
Work History
Customer Experience Specialist
Cox Automotive
12.2018 - Current
- Building relationships between car dealers and the automotive auction.
- Assisting dealers in liquidating their used car inventory.
- Inspecting and photographing units for online sale.
- Prospecting new clients within my territory.
Businesses Development Manager
Taylor Automotive Group
04.2018 - 12.2018
- Overseen members of the team and worked on their overall goals as well as goals of the company
- Improved customer satisfaction through receiving and responding to customer service requests.
- Promoting car sales by making outbound calls to existing and potential customers.
- Handling potential customers through leads received on the internet.
- Designing newsletters and flyers to drive business into the dealership.
- Proficient in Microsoft Office.
- Consistently exceeding weekly and monthly sales goals.
- Developed exceptional client relationships and earned reputation for high quality service.
- Promoting and utilizing call scripts.
- Monitoring the success of the sales department.
Business Development and Customer Experience Manager
Greenwood Chevrolet
Cortland
03.2015 - 11.2017
- Overseen team members and directed them on resolving potential issues with customers
- Improved customer satisfaction through receiving and responding to customer service requests.
- Promoting car sales by making outbound calls to existing and potential customers.
- Handling potential customers through leads received on the internet.
- Designing newsletters and flyers to drive business into the dealership.
- Proficient in Microsoft Office.
- Consistently exceeding weekly and monthly sales goals.
- Developed exceptional client relationships and earned reputation for high quality service.
Customer Service Representative
AT&T
10.2012 - 02.2015
- Managed account payments and extensions.
- Resolved technical inquiries about many mobile devices.
- Developed exceptional client relationships and earned reputation for high quality service.
- Utilizing company promotions to increase sales.
Customer Service Representative
CVS/Caremark
06.2011 - 10.2012
- Consulted with members to evaluate their prescription benefits.
- Fulfilled the orders of the member's pharmaceuticals.
- Receiving payments for the member's pharmaceutical orders.
Education
Bachelor's - Business Management
Strayer University
Herndon, VAAssociates - Pastry and Baking
Art Institute
Pittsburgh, PASkills
- Team leadership
- Market research
- Client retention strategies
- Vehicle inspection
- Inventory management
- Lead generation techniques
- Relationship building
- Business development
- Customer relationship management
- Marketing
Timeline
Customer Experience Specialist
Cox Automotive
12.2018 - Current
Businesses Development Manager
Taylor Automotive Group
04.2018 - 12.2018
Business Development and Customer Experience Manager
Greenwood Chevrolet
03.2015 - 11.2017
Customer Service Representative
AT&T
10.2012 - 02.2015
Customer Service Representative
CVS/Caremark
06.2011 - 10.2012
Bachelor's - Business Management
Strayer University
Associates - Pastry and Baking
Art Institute